Kate Marielle Escalera
Richmond,BC
Summary
A university student seeking a customer service role, with prior experience assisting customers, communicating with vendors, and working in fast-paced environments. Able to follow instructions, support team members, and contribute to a positive service experience.
Overview
2
2
years of professional experience
Work History
Small Business Owner
02.2025 - 08.2025
- Served as the primary point of contact for clients, answering inquiries and explaining brow services and procedures.
- Consulted with clients to understand preferences and provide appropriate service recommendations.
- Delivered brow services while maintaining hygiene, safety, and professional standards.
- Communicated clearly with clients about the service process, expectations, and aftercare.
- Handled client feedback and concerns professionally to ensure a positive service experience.
Social Media, Website & Design Coordinator
DecoAmi Interiors Ltd.
11.2024 - 08.2025
- Managed and updated the company website, ensuring accurate content and promotions.
- Created and edited promotional materials including posters, digital graphics, and online ads.
- Managed social media accounts by posting content, promoting offers, and engaging with customers.
- Coordinated promotions and communicated updates across digital platforms.
- Assisted with administrative and marketing tasks to support daily business operations.
Bookkeeping Assistant/Administrative Assistant
K.S. Maintenance Ltd.
05.2024 - 08.2025
- Process payments, accept and record invoices, run cheques, and manage bank transactions accurately.
- Maintain organized and up-to-date financial records using QuickBooks and Microsoft Excel for detailed tracking and reporting.
- Use Microsoft Word and Outlook to manage documentation, correspondence, and administrative records.
- Contact vendors to coordinate payments, resolve discrepancies, and maintain effective communication for business operations.
- Organize financial and administrative files, ensuring accurate data entry, proper date tracking, and confidentiality.
- Assist with administrative duties to support smooth daily business operations.
Personal Shopper
Real Canadian Superstore
10.2023 - 07.2024
- Provided excellent customer service by assisting with online order selection, substitutions, and answering customer inquiries.
- Accurately picked, packed, and fulfilled grocery orders while checking product quality, freshness, and expiration dates.
- Handled payments and ensured order accuracy before curbside pickup.
- Communicated clearly with customers regarding missing items, substitutions, and order issues.
- Delivered completed orders to customers’ vehicles and maintained a positive curbside pickup experience.
Education
Bachelor of Science -
University of British Columbia
Vancouver04-2029
Diploma - Business Administration And Management
Sprott Shaw College
Richmond, BC07-2025
Skills
- Customer service and client support
- Cash handling and payment processing
- Clear and professional customer communication
- Complaint handling and issue resolution
- Creating a positive in-store experience
- Following store procedures and policies
- Basic computer skills (Microsoft Word, Excel)
- Working efficiently in fast-paced environments
- Accuracy and attention to detail
- Verifying purchases and order accuracy
Languages
English
Filipino/Tagalog
Cebuano Dialect
Timeline
Small Business Owner
02.2025 - 08.2025
Social Media, Website & Design Coordinator
DecoAmi Interiors Ltd.
11.2024 - 08.2025
Bookkeeping Assistant/Administrative Assistant
K.S. Maintenance Ltd.
05.2024 - 08.2025
Personal Shopper
Real Canadian Superstore
10.2023 - 07.2024
Bachelor of Science -
University of British Columbia
Diploma - Business Administration And Management
Sprott Shaw College