KateLyn "Stevie" Hallgren
Half Moon Bay
Summary
Hardworking team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Supervisor
Sandy Paws Doggy Day Care
07.2020 - Current
- Manage play group of 20+ dogs per day
- Assist in maintaining cleanliness throughout facility including cleaning dog beds, bathing, feeding, etc
- Exercise animals regularly with walks and rigorous play activities
- Follow pet care instructions for dietary needs and medication regimens
- Contribute to client retention by consistently providing outstanding customer service to both clients and pets
- Manage pet safety and wellness
Server/Host
Princeton Seafood
05.2018 - 07.2020
- Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
- Explained menu items and suggested appropriate options for food allergy concerns
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Cultivated warm relationships with regular customers
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Resolved customer complaints promptly and professionally to maintain positive reputation
Swim Instructor
King's Swim Academy
03.2018 - 03.2019
- Taught daily swim instruction to students varying in ages and skill levels.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
Customer Service Representative & Valet
Tesla Headquarters
01.2016 - 05.2018
- Delivered guest vehicles smoothly and met diverse needs of valet customers
- Parked and retrieved cars carefully to prevent damage and avoid delays
- Welcomed arriving employees and explained car retrieval procedures
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution
- Recorded make, model and exact location of each parked vehicle for easy retrieval
- Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols
- Built positive customer rapport for courteous, friendly and professional service
Customer Service
Half Moon Bay Salt Water Taffy Co
01.2013 - 01.2017
- Welcomed customers and helped determine their needs
- Restocked and organized merchandise in front lanes
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked closely with shift manager to solve problems and handle customer concerns
- Worked flexible schedule and extra shifts to meet business needs
- Assisted customers with returns, refunds and resolving transaction issues
Education
No Degree - General Studies
College of San Mateo
San Mateo, CA2015
High School Diploma -
Half Moon Bay High School
Half Moon Bay, CA06.2012
Skills
- Customer Relations
- Flexible
- Team Player
- Time Management
- Problem Solving
- Multitasking and Prioritizing
- Communications and Media
- Responsive and Willingness to Learn
Softball Coach
2015-2022
Tournament coach for 8-12 year olds
Half Moon Bay High School JV Coach
Timeline
Supervisor
Sandy Paws Doggy Day Care
07.2020 - Current
Server/Host
Princeton Seafood
05.2018 - 07.2020
Swim Instructor
King's Swim Academy
03.2018 - 03.2019
Customer Service Representative & Valet
Tesla Headquarters
01.2016 - 05.2018
Customer Service
Half Moon Bay Salt Water Taffy Co
01.2013 - 01.2017
No Degree - General Studies
College of San Mateo
High School Diploma -
Half Moon Bay High School
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