Katelynn Siray
Red Deer,AB
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual seeking entry-level opportunities to enhance abilities while contributing to company growth. I am a results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.Known for leveraging analytical thinking and creativity to solve problems and deliver appropriate solutions in fast-paced environments.Im also an adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mom
myself
Oyen, Alberta
07.2016 - Current
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Replaced air filters on heating and ventilation systems.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Transported trash bags to designated disposal areas.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Emptied trash cans and replaced liners as needed.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Washed windows both inside and outside of the facility.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Scrubbed walls to remove scuff marks or stains.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Polished furniture to remove dust and dirt buildup.
- Provided assistance with laundry services when needed.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Collected trash from floors within hallways, bathrooms and work areas.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Used steam equipment to periodically clean upholstery and carpeting.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Followed safety processes for all manual and electric cleaning equipment.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Kept business entrances clean, tidy and professional in appearance.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
- Steam-cleaned or shampooed carpets.
- Monitored building security and safety by locking doors or avoiding hazards.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Serviced, cleaned and restocked restrooms.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Stripped, sealed and polished floors.
- Created lesson plans and activities to engage students in the learning process.
- Assessed student progress regularly through formal and informal assessments.
- Organized field trips to enhance learning experiences for students.
- Attended professional development workshops and seminars to stay abreast of new trends in education.
- Facilitated discussions with students on current topics related to course material.
- Implemented strategies to ensure all students had access to technology for educational purposes.
- Monitored student behavior during breaks and lunchtime ensuring safety of all participants.
- Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate student progress.
- Incorporated cooperative learning strategies into daily instruction whenever possible.
- Assessed student progress and provided feedback on a regular basis.
- Organized activities and resources to promote student engagement in learning.
- Integrated multi-media tools such as videos, slideshows, audio recordings into lessons when appropriate.
- Established expectations for student behavior while maintaining an atmosphere of mutual respect.
- Encouraged critical thinking skills among students through problem-solving activities.
- Managed classroom materials and equipment such as textbooks, laptops, projectors.
- Encouraged positive self-esteem and mutual respect for others while instilling joy of learning and discovery.
- Designed curriculum, lesson plans and instructional materials for classroom teaching.
- Identified weakness and strengths to create strategic student improvement plans.
- Made special accommodations to integrate students with ADD, ADHD and other learning disabilities.
- Encouraged students to explore learning opportunities while persevering through challenging tasks.
- Created strategies to meet needs of mentally and physically disabled students.
- Enforced rules for behavior and procedures for maintaining order among students.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Led students through safety procedures for active shooter and fire drills.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Remained calm and patient in student interactions to support individual growth and development.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
ELCE
OPS ChildCare
Oyen, Alberta
10.2022 - 07.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Managed household errands and other essential duties.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated equipment and machinery according to safety guidelines.
- Utilized various software and tools to streamline processes and optimize performance.
Supervisor
Shoppers Drug Mart
Cranbrook, British Columbia
08.2012 - 04.2013
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Directed and supervised team of 15 employees in daily operations.
- Trained new employees on company policies and procedures.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Responded to customer questions regarding products, prices and availability.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Implemented quality control measures, significantly reducing error rates.
- Complied with company policies, objectives and communication goals.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Analyzed key performance indicators to identify effective strategies.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
Education
College - Esthetics
Mc College
Red Deer, AB10-2025
Skills
- Skin analysis
- Facial treatments
- Sales techniques
- Customer service
- Time management
- Problem solving
- Inventory management
- Supervision and leadership
- Analytical and critical thinking
- Multitasking
- Team management
- Team building
- Organization
- Computer skills
- Data management
- Written communication
- Relationship building
- Teamwork and collaboration
- Calm under pressure
- Critical thinking
Languages
English
Full Professional
Certification
GRIT: Certificate of Learning, Individualized Interventions facing the Challenge. Strengthening your Leadership Team for Program wide Implementation.
ASAP:Certificate of Learning, Nurturing Responsive Relationships, High Quality Supportive Environments and Targeted Social & Emotional Supports.
Standard First Aid & CPR/AED Level C (BL)
References
References available upon request.
Timeline
ELCE
OPS ChildCare
10.2022 - 07.2024
Mom
myself
07.2016 - Current
Supervisor
Shoppers Drug Mart
08.2012 - 04.2013
College - Esthetics
Mc College