Katelynn Hullinger
San Diego
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
6
6
years of professional experience
Work History
Barista Shift Supervisor
Parfait Paris
02.2024 - Current
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Cashier
Wicked Popcorn
04.2023 - 06.2024
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
Assistant Case Manager
California Ticket King
06.2019 - 09.2019
- Promoted a positive environment for clients through compassionate assistance and empathetic listening.
- Provided crisis intervention support when required, ensuring prompt response times during critical situations.
- Reduced caseload backlog by efficiently managing time and prioritizing tasks according to urgency.
- Maintained confidentiality of sensitive client information while adhering to legal guidelines and ethical standards of practice.
Education
Associate of Science - Biochemistry
San Diego Mesa College
06-2026
Skills
- Cash Handling
- Payment Processing
- Customer Service
- Product Restocking
- Time Management Skills
- Staff Training
- Staff motivation
- Attention to Detail
- Professionalism and Courtesy
- Drawer Balancing
- Cleanliness maintenance
- Barista training
Timeline
Barista Shift Supervisor
Parfait Paris
02.2024 - Current
Cashier
Wicked Popcorn
04.2023 - 06.2024
Assistant Case Manager
California Ticket King
06.2019 - 09.2019
Associate of Science - Biochemistry
San Diego Mesa College
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