Katelynn Duggins
Citrus Heights
Summary
Professional customer service leader with significant experience in managing and improving customer relations. Skilled in conflict resolution, team collaboration, and process optimization. Focused on achieving results and adapting to changing needs. Strong communication, problem-solving, and leadership abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead CSR
Chevron
09.2020 - 04.2025
- Maintained a high level of professionalism while interacting with customers on a daily basis
- Managed complex customer issues, providing tailored solutions and support
- Developed new skills running different POS systems
- Checked invoices and adjusted vendor orders.
- Managed and coordinated multiple projects while ensuring timely completion
- Assisted in training new employees
Leasing Agent
Demmon Partners Property Management
01.2022 - 02.2023
- Arranged showings of available units for prospective tenants using effective sales techniques.
- Inspected apartments prior to move-in and upon move-out, documenting any damage or cleanliness issues.
- Answered incoming calls regarding available properties, providing detailed information about amenities, location, and pricing options.
- Maintained a database of qualified prospects for future leasing opportunities.
- Processed applications quickly and efficiently while adhering to all fair housing regulations.
- Prepared required legal documents, such as leases, addendums, and renewal agreements, according to state law requirements.
- Maintained accurate records of tenant information in the property management software system.
- Conducted market analysis to determine competitive rental rates for vacant units.
- Facilitated timely rent collection from tenants, issuing late notices when necessary.
- Met with current tenants to review and renew leases.
- Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market.
- Monitored common areas for maintenance and repair needs.
- Investigated and resolved tenant complaints, following management rules, and regulations.
Waitress
Kitchen747
08.2021 - 07.2022
- Demonstrated excellent customer service skills while working in a fast-paced environment.
- Managed multiple tasks simultaneously while maintaining high quality standards of service.
- Processed payments accurately using POS systems and handled cash transactions efficiently.
- Provided prompt attention to all guests' needs throughout their dining experience.
Waitress
Lucilles
08.2018 - 06.2020
- Greeted and accommodated guests, building positive experience from first interaction.
- Processed payments and completed register transactions accurately.
- Used good communication skills to reduce guest dissatisfaction.
- Used focus and memorization skills to keep track of tables and remember orders.
Customer Service Associate
Kohls
01.2014 - 01.2016
- Computed sale prices and totaled purchases with POS system or cash register.
- Worked the sales floor putting up displays and assisting customers with questions
- Improved and increased store sales through positive attitude and knowledge of products.
- Described and explained merchandise and operation of merchandise to customers.
Education
Early Childhood Development
Sierra Community College
RocklinDiploma -
Del Campo High School
Fair Oaks, CA06-2015
Skills
- Customer service expert
- Multitasking and organization
- Problem-solving
- Complaint resolution
- Money handling
- Computer proficiency
- Relationship building
- Sales expertise
Certification
Fair Housing Certification
Timeline
Leasing Agent
Demmon Partners Property Management
01.2022 - 02.2023
Waitress
Kitchen747
08.2021 - 07.2022
Lead CSR
Chevron
09.2020 - 04.2025
Waitress
Lucilles
08.2018 - 06.2020
Customer Service Associate
Kohls
01.2014 - 01.2016
Early Childhood Development
Sierra Community College
Diploma -
Del Campo High School