Katelynn Azevedo

Overview

• Assist beginner students in developing fundamental skills such as posture, bow hold, and finger placement to establish a strong foundation for future progress.
• Familiarize students with basic concepts of music theory and how to implement it into performance.
• Provide guidance on proper instrument care and maintenance.
• Incorporate creative activities into lessons to engage students.
• Demonstrate articulations, bow technique, posture, and musicality
• Mentor struggling students with individualized approach to enhance learning

Accomplishments:

Collaborated with team of 4 in leading 22 members of the Mountain Top Strings: Young Artists' Ensemble through an 18-day performance tour of Italy.

Overview

• Received and forwarded incoming communications, such as phone calls and emails, to appropriate staff.
• Enhanced office efficiency by managing office schedule, organizing files, and maintaining a clean workspace.
• Scheduled meetings and appointments.
• Handled cash transactions and maintained payments records.
• Maintained confidentiality of sensitive information while updating policy information or processing payments.

Accomplishments

• Designed schedule to track and manage office personnel calendars and meetings with clients.
• Created a client spreadsheet with over 800 active clients to enhance agent to client communication.

Overview

• Seasonal Work
• Sold lift tickets, rentals, and lessons.
• Encouraged guests to make additional purchases by highlighting current deals.
• Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
• Resolved customer complaints professionally and empathetically while utilizing problem-solving skills.
• Reported fraudulent activity to management.
• Processed refunds and exchanges in accordance with company policy.