Katelyn Dawn Marnoch
Toronto,ON
Summary
I’m an enthusiastic and compassionate new TEFL teacher with a strong foundation in coaching, leadership, and communication. With over 20 years of experience in people-focused roles, I’ve developed a deep understanding of how to support others in their growth and learning. I’m known for fostering inclusive environments, leading with empathy, and helping others gain confidence in their abilities. I’m excited about bringing that same energy into the classroom.
Overview
14
14
years of professional experience
Work History
Certified Professional Coach
Self Employed
05.2022 - Current
- Developed individualized coaching plans to support clients in achieving personal and professional goals.
- Monitored client progress, provided constructive feedback, and adjusted strategies to ensure continuous improvement.
- Experienced in handling sensitive and challenging client situations while maintaining professionalism, empathy, and a calm demeanor.
Customer Experience Specialist
Loblaws
08.2016 - Current
- Deliver exceptional customer service & assist customers in making informed purchasing decisions.
- Trained and mentored new employees, demonstrating company procedures and fostering team collaboration.
- Handled inventory management and maintained a clean and organized store environment while promoting a welcoming customer atmosphere.
Assistant Store Manager
Loblaws
08.2015 - 08.2016
- Supervised and coordinated daily operations for a team of over 500 employees across 20 departments.
- Analyzed performance data and implemented strategies for improvement, optimizing store efficiency and achieving sales targets.
- Conducted regular performance evaluations and provided constructive feedback, fostering professional development and growth.
Department Manager
Loblaws
04.2011 - 08.2015
- Supervised and supported a team of 20 employees, fostering a collaborative work environment.
- Delivered hands-on training to staff, promoting skill development and knowledge retention.
- Developed and implemented new departmental programs to boost sales.
- Planned and facilitated monthly team-building activities to enhance employee growth & leadership skills.
Education
Master Certificate - Teaching English as a Foreign Language
MyTefl
Mytefl.com04.2025
Certified Professional Coach -
Institute For Professional Excellence in Coaching
149 Avenue At The Cmns STE 202, Shrewsbury, NJ, US04.2023
Bachelor of Arts - English Language And Literature
York University
4700 Keele Street, Toronto, ON, M3J 1P306.2017
Skills
- Leadership & Communication
- Organization & Time Management
- Patience & Adaptability
- Empathy & Active Listening
- Creativity & Collaboration
- Cultural Awareness
- Conflict Resolution
- Public Speaking
Languages
Italian
Elementary
Interests
- Reading & Cooking: I look forward to sharing the joy of reading with my students and helping them build literary confidence, and I am excited to incorporate food as a way to inspire learning & engagement
Timeline
Certified Professional Coach
Self Employed
05.2022 - Current
Customer Experience Specialist
Loblaws
08.2016 - Current
Assistant Store Manager
Loblaws
08.2015 - 08.2016
Department Manager
Loblaws
04.2011 - 08.2015
Master Certificate - Teaching English as a Foreign Language
MyTefl
Certified Professional Coach -
Institute For Professional Excellence in Coaching
Bachelor of Arts - English Language And Literature
York University
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