Katelyn White
Ramona
Summary
Dynamic and proactive professional with a proven ability to excel in fast-paced environments while effectively managing multiple tasks. A passion for continuous learning drives engagement and fosters personal growth, complemented by a natural talent for connecting with others and creating positive experiences. Skilled in identifying challenges and implementing innovative solutions to maximize opportunities for success. An outgoing personality enhances collaboration and builds strong relationships, making a lasting impact on team dynamics and client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Purchaser/ Chargebacks
Tranzonic
2022 - 12.2025
- Managed purchase orders for hundreds of products daily across multiple vendor relationships.
- Achieved 90% of company sales through efficient coordination with wholesalers and inventory management.
- Ensured accurate customer charges by verifying wholesaler pricing and monitoring chargebacks.
- Utilized D365 to streamline purchasing processes and improve operational efficiency in transactions.
- Responded promptly to emails, providing necessary support and resources to sales representatives.
- Maintained effective communication with vendors to resolve discrepancies and uphold service quality.
- Conducted regular reviews of vendor performance to optimize purchasing strategies and supplier relations.
Salesperson
Tranzonic
01.2019 - 01.2022
- Achieved customer satisfaction by independently executing cold calls to potential clients.
- Maintained strong relationships by regularly checking in with existing customers to enhance loyalty.
- Responded promptly to customer emails, ensuring timely processing of inquiries and requests.
- Efficiently input sales orders into the system, contributing to streamlined operations and accuracy.
- Managed incoming calls, providing assistance to customers with inquiries or order placements.
- Resolved customer issues through effective communication, fostering positive interactions and retention.
- Collaborated with team members to share insights and improve overall sales strategies.
- Educated customers about products and services, enhancing their purchasing experience and satisfaction.
Administrative Assistant
Tranzonic
01.2018 - 01.2019
- Facilitated efficient communication by answering incoming calls with professionalism and courtesy.
- Processed sales orders accurately, ensuring timely entry into the company system.
- Managed call transfers to appropriate departments, enhancing customer service and operational flow.
- Responded to emails promptly, providing clear information to inquiries and resolving issues efficiently.
- Conducted collection calls across various states, maintaining professionalism and adherence to company policies.
- Developed rapport with clients during phone interactions, fostering positive relationships and trust.
- Collaborated with team members to streamline communication processes, improving overall office efficiency.
Administrative Assistant
Shay Realtors Community Hub
04.2016 - 12.2016
- I was responsible for answering all incoming calls and transferring calls when needed. I was also responsible for placing calls to set up appointments. On a daily basis I was using Microsoft Outlook, Word, and Excel. I had to make sure all agents had what they needed for a successful open house (making maps, creating a binder, and putting together the paperwork needed). I would reply to emails and schedule appointments. I was always greeting and providing excellent customer service to those who would walk in our office.
Assistant Manager
Cold Stone Creamery
04.2012 - 12.2016
- Started as a cashier filling customer orders making ice cream, stocking, and cleaning. I quickly became responsible for inventory tracking and receiving, order placement, interviewing and training new employees, creating and managing schedule for store, banking duties and being on-call to aid in creating special orders.
Customer Service Specialist
Home Depot
12.2014 - 04.2016
- Worked independently handling incoming customer service requests (via phone, internet and in person), payment handling, coordination of product between stores and outside vendors, and complaint resolution. Worked closely with both builders and individuals to identify their needs, follow through with order placement, delivery and post-delivery service. Also responsible for tracking and managing order status and product in store to meet customer needs. Worked independently and in conjunction with other Special Order team-members. Also cross-trained as backup for cashiering, rentals, and garden.
Education
High School Diploma -
Ramona High School
Skills
- Proficient in Microsoft Outlook
- Proficient in Microsoft Dynamics AX
- Effective communication skills
- Sales Processes
- Proficient in organizing tasks
- Excel proficiency
- Email organization
- Microsoft D365 expertise
Timeline
Salesperson
Tranzonic
01.2019 - 01.2022
Administrative Assistant
Tranzonic
01.2018 - 01.2019
Administrative Assistant
Shay Realtors Community Hub
04.2016 - 12.2016
Customer Service Specialist
Home Depot
12.2014 - 04.2016
Assistant Manager
Cold Stone Creamery
04.2012 - 12.2016
Purchaser/ Chargebacks
Tranzonic
2022 - 12.2025
High School Diploma -
Ramona High School