Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katelyn Swanson

Castlegar,BC

Summary

Dedicated care aide with a strong background at Golden Life Inc, excelling in problem-solving and customer service. Proven ability to implement individualized care plans and train new staff, enhancing resident well-being. Recognized for reliability and punctuality, ensuring compliance with health regulations while fostering positive relationships with residents.

Overview

7
7
years of professional experience

Work History

Care Aide

Golden Life Inc
09.2019 - 05.2024
  • Assisted residents with daily living activities, ensuring comfort and safety.
  • Monitored patient health and reported changes to nursing staff promptly.
  • Administered medications following established protocols and schedules.
  • Developed strong relationships with residents, enhancing emotional well-being.
  • Trained new care aides on best practices for resident support and care procedures.
  • Implemented individualized care plans tailored to resident needs and preferences.
  • Maintained accurate documentation of patient interactions and care activities in compliance with regulations.
  • Collaborated with interdisciplinary teams to optimize resident care strategies.

Waitress

Monte Carlo
04.2019 - 02.2021
  • Delivered exceptional customer service in high-volume dining environment.
  • Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
  • Collaborated with kitchen staff to optimize food preparation and presentation standards.

Cashier

Steve’s No Frills
04.2017 - 02.2020
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash handling and maintained accurate cash drawer balances.
  • Assisted customers with product inquiries and ensured a positive shopping experience.
  • Trained new staff on operational procedures and best practices in customer service.
  • Monitored checkout area for cleanliness and organized product displays effectively.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Care Aide

Selkirk College
Trail, BC
05-2018

High School Diploma -

KClC
Trail, BC
06-2015

Skills

  • Problem-solving
  • Multitasking and organization
  • Strong ethics
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Cash register operation
  • Reliability and punctuality

Languages

English
Full Professional

Timeline

Care Aide

Golden Life Inc
09.2019 - 05.2024

Waitress

Monte Carlo
04.2019 - 02.2021

Cashier

Steve’s No Frills
04.2017 - 02.2020

Care Aide

Selkirk College

High School Diploma -

KClC

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Katelyn Swanson