To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Katelyn Soosay
Server
Red deer ,Alberta
Summary
Overview
4
years of professional experience
1
Certification
Work History
Royal Hotel
Bartender
06.2022 - 08.2023
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Denny's
Server Supervisor
07.2019 - 11.2022
Job overview
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Supervised food presentation and plating to enhance visual appeal.
Super 8 Hotel
Housekeeping
07.2019 - 08.2019
Job overview
- Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
- Streamlined communication between housekeeping staff and management, addressing concerns promptly and professionally.
- Maintained a clean and safe environment for clients by performing light housekeeping duties.
- Ensured consistent cleanliness throughout common areas by coordinating housekeeping services as needed.
- Maintained inventory of housekeeping supplies, ensuring adequate stock levels for uninterrupted guest service.
- Collaborated with housekeeping staff to ensure timely room turnovers and enhanced guest satisfaction.
Education
Lacombe Outreach School Lacombe
High School Diploma
06.2012
University Overview
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Patience and Tolerance
- Outgoing Personality
- Responsible Alcohol Service
- Customer service expertise
- Alcohol awareness
- Professional Appearance
Languages
English
Native or Bilingual
Certification
AGLC proserve
Gambling certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
Royal Hotel
06.2022 - 08.2023
Server Supervisor
Denny's
07.2019 - 11.2022
Housekeeping
Super 8 Hotel
07.2019 - 08.2019
Lacombe Outreach School
High School Diploma
AGLC proserve
Gambling certified
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