Katelyn Reinacher
Lompoc
Summary
Energetic and customer-focused professional with a strong background in travel coordination and a passion for delivering exceptional service. Currently working full-time as a travel agent, where I manage client needs and ensure seamless experiences. Seeking a part-time position in a restaurant or retail setting to expand my skills in customer interaction, problem-solving, and teamwork. Known for a positive attitude, excellent communication, and the ability to collaborate effectively in fast-paced environments. Eager to contribute to a team while earning extra income and supporting the community.
Overview
13
13
years of professional experience
Work History
Travel Advisor
Auto Club Southern California
03.2024 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
Catering Server
High On The Hog Catering
05.2022 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Contributed to team success by cross-training in various roles such as bartender, server assistant, or line cook when necessary.
- Streamlined event operations by coordinating closely with catering manager on guest headcounts, serving schedules, and equipment needs.
- Supported catering team morale by consistently bringing a positive attitude and strong work ethic to each event assignment.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Handled food and beverage orders for up to 300 guests, delivering prompt and friendly service.
DMV Technician/Member Service Specialist
Auto Club Southern California
08.2021 - 03.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
Insurance Cashier/Insurance Representative
Auto Club Southern California
02.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Cross-sold insurance products to existing clients to reach sales targets.
Guest Service Agent
Hotel Corque
09.2017 - 02.2019
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Greeted guests upon arrival and offered assistance.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
Catering Server
Duo Catering Events
09.2016 - 10.2017
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Coordinated logistical aspects of event setup and breakdown, minimizing disruptions to clients'' schedules.
- Disciplined and dedicated to meeting high-quality standards.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
Barista
Starbucks Coffee Company
10.2016 - 03.2017
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Server
Pea Soup Andersons
04.2012 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Busser/Server Assistant
Cajun Kitchen Cafe
06.2014 - 06.2015
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Trained new staff in bussing and cleaning procedures.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
Education
High School Diploma -
Cabrillo High School
Lompoc, CA06-2011
Skills
- Excellent customer service
- Team player attitude
- Advanced itinerary planning
- Exceptional communication
- Mentoring and training
- High volume environments
- Service promotion
- Teamwork and collaboration
- Multitasking
- Problem-solving abilities
- Attention to detail
- Time management
Timeline
Travel Advisor
Auto Club Southern California
03.2024 - Current
Catering Server
High On The Hog Catering
05.2022 - Current
DMV Technician/Member Service Specialist
Auto Club Southern California
08.2021 - 03.2024
Insurance Cashier/Insurance Representative
Auto Club Southern California
02.2019 - 08.2021
Guest Service Agent
Hotel Corque
09.2017 - 02.2019
Barista
Starbucks Coffee Company
10.2016 - 03.2017
Catering Server
Duo Catering Events
09.2016 - 10.2017
Busser/Server Assistant
Cajun Kitchen Cafe
06.2014 - 06.2015
Server
Pea Soup Andersons
04.2012 - 08.2016
High School Diploma -
Cabrillo High School
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