Katelyn Ramponi
Coquitlam,BC
Summary
A hardworking student who excelled through high school with high grades and amazing organizational skills. Dedicated to making the community a better place through kindness and encouragement. Can be relied upon to complete required tasks when given instructions and enjoys organizational tasks.
Energetic senior scooper with established customer service skills and food service experience. Adaptable employee, bringing flexibility and enthusiasm to bring the team together. Collaborative team leader, operating cash register, cleaning and managing customer flow. Organized and dependable who is successful at managing multiple priorities with a positive attitude. Strong willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Scooper
Rocky Point Ice Cream
04.2024 - Current
- Worked hard for a year and got promoted to Senior Scooper
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Helped train over 30 new employees
Ice Cream Scooper
Rocky Point Ice Cream
04.2023 - 04.2024
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
Education
Some College (No Degree) - Sport Science
Douglas College
Coquitlam, BC 09.2022 - 05.2026
High School Diploma -
Heritage Woods Secondary School
Port Moody, BC06.2022
Skills
- Analytical and creative
- Reliable and trustworthy
- Good work ethic
- Friendly, positive attitude
- Organized and detail oriented
- Food safety knowledge
- Cash handling proficiency
- Work Ethic and Dedication
- Teamwork
- Customer Service
- Espresso machine operation
- New Hire Training
Accomplishments
Tri-City Eagles Field Hockey Bursary Winner
- won the bursary award which is awarded to students who play in the fall and spring, coach, and umpire all in their grade 12 year
Douglas College Scholarship Winner- Y.P Heung Foundation Entrance Award
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
Food Safe Certification
- completed Food Safe course in 2019 - valid until 2024
First Aid Certification
- completed Emergency First Aid CPR/AED course in 2024 - valid until 2027
Hobbies & Interests
Reading
Crafts
Sports
Spanish
Animals
Learning new things
Spending time with friends and family
Timeline
Senior Scooper
Rocky Point Ice Cream
04.2024 - Current
Ice Cream Scooper
Rocky Point Ice Cream
04.2023 - 04.2024
Some College (No Degree) - Sport Science
Douglas College
09.2022 - 05.2026
High School Diploma -
Heritage Woods Secondary School
Food Safe Certification
- completed Food Safe course in 2019 - valid until 2024
First Aid Certification
- completed Emergency First Aid CPR/AED course in 2024 - valid until 2027
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