Katelyn Persyn
Burlington,ON
Summary
Detail-oriented professional eager to transition into the financial services field. With experience in client relations, event coordination, and team leadership, I’m ready to apply my skills in managing schedules, building relationships, and delivering tailored solutions to support my foundational knowledge of investment planning. Committed to learning and growing in the financial industry, I aim to help clients achieve their financial goals through personalized guidance and exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Reservation & Events Coordinator
The Standard Hamilton
01.2025 - Current
- Coordinated large group reservations (50+ guests) and event planning to ensure seamless execution.
- Delivered customized menu packages, floor plans, and policy documents to prospective clients, driving business growth.
- Responded promptly to client inquiries via email, providing detailed information on events and large group buyouts.
- Developed tailored function sheets and initiated client calls to enhance service delivery and strengthen relationships.
Server/ Bartender
The Standard Hamilton
02.2024 - Current
- Led and guided staff through service, ensuring adherence to service steps, table maintenance, and menu knowledge.
- Resolved guest conflicts and maintained high satisfaction levels, ensuring positive experiences.
- Trained new hires on company standards, POS systems, and service expectations for consistent service quality.
- Managed reservations, optimized service flow, and handled end-of-day sales reports, ensuring accurate gratuity distribution.
Service Captain
Undefined
05.2022 - 10.2024
- Led and guided staff through service, ensuring adherence to service steps, table maintenance, and menu knowledge
- Addressed and resolved guest conflicts, maintain high levels of satisfaction and ensuring positive experiences
- Trained hew hires on company standard, POS systems, and service expectations to ensure consistent service quality
- Managed reservations to optimize service flow and meet guest requests efficiently
- Oversaw end-of-day sales reports, ensuring accurate and equitable distribution of gratuities among staff
Education
College Diploma - Financial Services
Mohawk College
Hamilton, ON04-2025
Honours of Kinesiology
McMaster University
Hamilton, ONSkills
- Menu memorization & presentation
- Relationship building
- Upselling
- Staff training
- Data entry
- Project coordination
Certification
- Canadian Investment Funds - IFSE Institute. Issued Dec 2024
- LLQP Qualifying Course - Oliver's Learning. Expected Apr 2025
- Smart Serve Ontario. Issued Mar 2021, Expires Mar 2026
Timeline
Reservation & Events Coordinator
The Standard Hamilton
01.2025 - Current
Server/ Bartender
The Standard Hamilton
02.2024 - Current
Service Captain
Undefined
05.2022 - 10.2024
College Diploma - Financial Services
Mohawk College
Honours of Kinesiology
McMaster University
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