Katelyn M. Dubrick
Ottawa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2017
2017
years of professional experience
Work History
Warehouse Associate
Amazon
- Enhanced inventory movement efficiency by operating Order Picker in warehouse.
- Maintained precise inventory records through effective use of Warehouse Management System.
- Streamlined order fulfillment processes through collaboration with team members.
- Ensured safety compliance by conducting routine inspections of warehouse equipment.
- Improved storage efficiency by implementing effective organizational systems.
- Achieved daily targets by working collaboratively with team members on tasks.
Customer Service Representative
NTT Data
- Enhanced customer satisfaction by resolving inquiries via phone, email, and chat.
- Efficiently maintained records of customer interactions within CRM platforms, ensuring accuracy.
- Strengthened service delivery processes by collaborating with team members on improvements.
- Facilitated troubleshooting of software applications, boosting system functionality and user experience.
Personal Support Worker
Caledonia Manor
- Enhanced residents' quality of life through daily living assistance.
- Administered medications while monitoring health conditions for optimal care outcomes.
- Developed individualized care plans in collaboration with healthcare teams.
- Documented resident progress and communicated changes to appropriate staff members.
- Provided companionship and emotional support, fostering resident well-being.
- Maintained clean and comfortable living spaces through light housekeeping duties.
Medical Office Administrator
Frederick street medical
07.2016 - 01.2017
- Streamlined patient check-in process by confirming and updating information efficiently.
- Scheduled patient appointments using PS Suite EMR system effectively and accurately.
- Managed a multi-line phone system, ensuring clear communication with patients.
- Triage patient concerns, process payments, and maintain clinic cleanliness and organization.
- Sorted, filed, and imported medical documents, including labs and correspondence efficiently.
Medical Office Administrator
Two-Rivers Family Health Practice
10.2015 - 07.2016
- Experience and extensive knowledge of PS Suite, EMR, Medical Admin.
- Stocking and sterilizing exam rooms
- Autoclave trained, Treatment room Prep
- Experience with Infant examination, Well baby checks, vitals
Physician Assistant
KW Travel Clinic
06.2014 - 04.2015
- Enhanced patient experience by efficiently checking in and scheduling appointments.
- Streamlined office operations through photocopying, filing, and daily preparation tasks.
- Maintained sterile, organized treatment rooms for patient examinations and procedures.
- Prepared patients for examinations and communicated essential information to physicians.
- Coordinated with medical facilities to schedule special tests and patient admissions.
Education
Diploma - Medical office administration
Medix College
Kitchener, ONSkills
- Trained and refined experience in Medical office administration
- Comprehensive knowledge of medical terminology, as well as physiology and anatomy
- Ability to organize, multitask, prioritize and work well under pressure
- Excellent interpersonal skills, professional correspondence, refined while working in industry
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
Languages
English
Native or Bilingual
Timeline
Medical Office Administrator
Frederick street medical
07.2016 - 01.2017
Medical Office Administrator
Two-Rivers Family Health Practice
10.2015 - 07.2016
Physician Assistant
KW Travel Clinic
06.2014 - 04.2015
Warehouse Associate
Amazon
Customer Service Representative
NTT Data
Personal Support Worker
Caledonia Manor
Diploma - Medical office administration
Medix College