Katelyn McPherson
Rohnert Park
Summary
Dynamic barista with proven leadership at Starbucks, excelling in team training and customer service. Recognized for enhancing workflow efficiency and fostering customer loyalty through personalized service. Proficient in cash handling and espresso machine operation, consistently delivering high-quality beverages while maintaining cleanliness standards. A dedicated team player committed to exceptional service.
Overview
2
2
years of professional experience
Work History
Barista
Graton Resort & Casino
02.2025 - Current
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Provided exceptional customer service by engaging with customers and handling inquiries effectively.
- Operated coffee brewing equipment and maintained inventory levels of coffee beans and supplies.
- Assisted in training new baristas on beverage preparation techniques and customer interaction skills.
- Implemented efficient workflow processes during peak hours, enhancing overall service speed and customer satisfaction.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Barista Shift Supervisor
Safeway
02.2024 - 01.2025
- Led daily operations, ensuring efficient workflow and high-quality service.
- Trained new baristas on beverage preparation and customer service standards.
- Resolved customer complaints swiftly, fostering a positive dining experience.
- Monitored cash handling procedures, ensuring accuracy and accountability.
- Coordinated team schedules, optimizing staffing for peak hours and events.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
Retail Worker
Village Pets and Supplies
10.2023 - 01.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized displays and inventory to ensure product availability and accessibility.
- Processed transactions accurately using point-of-sale systems for efficient checkout operations.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Implemented store cleanliness standards, ensuring a welcoming environment for shoppers.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Event Assistant
Sonoma County Fairgrounds
06.2023 - 08.2023
- Assisted event coordinators with logistics and setup for various events.
- Supported the execution of event activities to ensure smooth operations.
- Collaborated with vendors to arrange supplies and equipment for events.
- Managed attendee registration and provided customer service during events.
- Adapted quickly to changing priorities in fast-paced event environments.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Responded to inquiries from attendees and addressed any issues or complaints.
Education
High School Diploma -
Yosemite Highschool
Oakhurst, CA06-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Team leadership
- Barista training
- Cash handling proficiency
- Cleanliness standards
- Shift scheduling
- POS system operation
Timeline
Barista
Graton Resort & Casino
02.2025 - Current
Barista Shift Supervisor
Safeway
02.2024 - 01.2025
Retail Worker
Village Pets and Supplies
10.2023 - 01.2024
Event Assistant
Sonoma County Fairgrounds
06.2023 - 08.2023
High School Diploma -
Yosemite Highschool