Katelyn Leigertwood
Waterloo,ON
Summary
Post-secondary student with excellent customer service, time management and communication skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Beer Store
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Recommend products to customers based on preferences and needs
- Closed store at proper times, balanced cash registers at end of shift and filled out necessary reports.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Used POS system to enter orders, process payments and issue receipts.
- Checked IDs during alcohol sales.
Personal Shopper
Zehrs Markets
09.2021 - 04.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate items and checked app for substitutions or dietary restrictions
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Completed tasks in a timely manner in a fast-paced environment
- Tracked substitutions and informed customers of changes.
Education
Bachelor of Arts - Psychology
University of Waterloo
Waterloo, ON04.2025
High School Diploma -
Markham District High School
Markham, ON06.2021
Skills
- Data Entry
- Microsoft Excel
- Sales Closing
- POS Systems
- Responsible Sales
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
The Beer Store
04.2022 - Current
Personal Shopper
Zehrs Markets
09.2021 - 04.2022
Bachelor of Arts - Psychology
University of Waterloo
High School Diploma -
Markham District High School