Katelyn Khattab
Fresno
Summary
Highly motivated high school junior with a strong academic record and passion for helping others. Excellent time management and organizational abilities, shown by successful balancing of school work, extracurricular activities and a part time job. Adept at delivering exceptional customer service, demonstrated through a successful tenure at Lunas Italian Restaurant. Excelled in effective multitasking and maintaining patience and empathy under pressure. I consistently prioritized service, enhancing guest satisfaction. My experience is complemented by a proven ability to train peers, showcasing strong communication and leadership abilities.
Overview
3
3
years of professional experience
Work History
Hostess
Lunas Italian Restruant
02.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
High-school-student
Clovis East High School
08.2022 - Current
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Collaborated with student organizations to host inclusive social events, fostering sense of community.
Education
Clovis East High School
Clovis06-2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Exceptional communication
- Positive attitude
- Punctual and reliable
Languages
Spanish
Elementary
Interests
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Music
- Watching Movies and TV Shows
- Volunteering with youth sports programs as a Cheer coach
- Volunteering at local animal shelters and rescue organizations
Timeline
Hostess
Lunas Italian Restruant
02.2024 - Current
High-school-student
Clovis East High School
08.2022 - Current
Clovis East High School
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