Katelyn Johnston
Chilliwack,BC
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Skilled in fostering communication and delivering impactful solutions. Exceling in process development, distribution, and collaboration, with a self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Contracting & Communications Specialist
Serenia Life Financial (FaithLife Financial)
03.2021 - 04.2024
- Managed multiple contracts simultaneously, prioritizing tasks effectively to meet deadlines and client objectives.
- Streamlined contracting processes by developing and implementing improved and efficient processes and procedures, resulting in reduced processing time.
- Ensured proper documentation was maintained throughout entire 11 day lifecycle of contract from initiation through closeout.
- Delivered high level customer service to external distributors, providing coaching and administration on support-based systems
- Improved employee morale by crafting weekly engaging internal newsletters highlighting company successes and opportunities for recognition.
- Implemented multi-channel approach for distributing company news and updates, ensuring consistent and timely communication with stakeholders.
- Spearheaded rebranding efforts in 2022, resulting in increased customer recognition and loyalty.
Marketing & Fraternal Administrator
FaithLife Financial
10.2018 - 03.2021
- Proofread collateral and communicating edits to external marketing firm
- Collaborated with sales team to develop compelling collateral materials, driving interest in products or services offered.
- Aligned marketing messaging with company values to foster cohesive brand identity across all channels consistently.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Created and implemented customer loyalty programs to increase customer retention and loyalty.
- Managed budget for office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
FileBank Administrator
FaithLife Financial
12.2014 - 10.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Established organized filing system that streamlined document retrieval and reduced misplaced files.
- Entered 25 files per day and maintained departmental records in company database.
Office Services Assistant
FaithLife Financial
09.2013 - 12.2014
- Distributed incoming mail from shipments, couriers and postal delivery to 10 departments within organization.
- Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
- Answered phone calls and read emails to redirect to appropriate staff.
- Optimized scheduling process through diligent management of calendars, minimizing conflicts while maximizing availability for important meetings or deadlines.
- Assisted with meeting planning and setup and company events, contributing to smooth and productive sessions for all attendees.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Education
Associate, Life Management Institute (ALMI) Designation - Financial Services And Insurance
LOMA Canada
Toronto, ON05.2022
Associate, Customer Service (ACS) – Life Insurance Designation - Financial Services And Insurance
LOMA Canada
Toronto, ON03.2021
Certificate - Administrative Assistant - Administrative Assistant
E-Learn Canada Online
Toronto, ON2011
Advanced Diploma – Computer Animation - Animation
Durham College School of Design
Oshawa, ON2008
Skills
- Customer Service
- Business Workflows and Processes
- Time Management and Prioritization
- Relationship Management
- Relationship Building
- Project Coordination
- Flexible and Adaptable
- Customer Engagement
- CRM HubSpot
- Microsoft Office Suite
- Adobe Creative Suite
- Interpersonal and Written Communication Skills
Timeline
Contracting & Communications Specialist
Serenia Life Financial (FaithLife Financial)
03.2021 - 04.2024
Marketing & Fraternal Administrator
FaithLife Financial
10.2018 - 03.2021
FileBank Administrator
FaithLife Financial
12.2014 - 10.2018
Office Services Assistant
FaithLife Financial
09.2013 - 12.2014
Associate, Life Management Institute (ALMI) Designation - Financial Services And Insurance
LOMA Canada
Associate, Customer Service (ACS) – Life Insurance Designation - Financial Services And Insurance
LOMA Canada
Certificate - Administrative Assistant - Administrative Assistant
E-Learn Canada Online
Advanced Diploma – Computer Animation - Animation
Durham College School of Design
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