Katelyn James
Murrieta
Summary
Dynamic and dependable, I excelled at Murrieta Police Department by mastering computer-aided dispatch systems and showcasing exceptional situational awareness. My ability to remain calm under pressure, coupled with a high typing speed, significantly enhanced emergency response times. Skilled in both teamwork and critical thinking, I consistently prioritized tasks effectively, ensuring optimal outcomes in high-stakes environments.
Overview
14
14
years of professional experience
Work History
911 Emergency Dispatcher
Murrieta Police Department
03.2020 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Assisted in the implementation of new technologies and software upgrades by providing valuable feedback to IT specialists based on hands-on experience.
Server
Callaway Winery
02.2011 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Associate of Arts - Court Reporting
Sage College
Moreno Valley 01-2017
High School Diploma -
Murrieta Valley High School
Murrieta06-2010
Skills
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Typing speed
- Problem-solving
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Computer skills
- Police and fire procedures
- Computer-aided dispatching
- EMS dispatch
- Computer-based dispatch systems
- Multitasking and prioritization
- Dependable and responsible
Timeline
911 Emergency Dispatcher
Murrieta Police Department
03.2020 - Current
Server
Callaway Winery
02.2011 - 08.2017
Associate of Arts - Court Reporting
Sage College
High School Diploma -
Murrieta Valley High School
Similar Profiles
Kaleena GomezKaleena Gomez
Police Service Technician at Murrieta Police DepartmentPolice Service Technician at Murrieta Police Department
Evan CallEvan Call
Community Service Officer at City Of MurrietaCommunity Service Officer at City Of Murrieta
Jodi BrownJodi Brown
Patrol Sergeant at Vallejo Police Department/Vallejo Police Department/Internal AffairsPatrol Sergeant at Vallejo Police Department/Vallejo Police Department/Internal Affairs