Katelyn Gannon

Work History

Harbor Rail Services of California Inc. – Human Resources Assistant

• Manage end-to-end onboarding process for new hires, including job postings, candidate screening, and application support.
• Coordinate background checks through eRailsafe and facilitate drug screenings.
• Process I-9 forms and ensure E-Verify compliance within federal timelines.
• Audit and maintain digital and physical employee files, ensuring accuracy and confidentiality.
• Perform regular payroll audits and set up labor allocations and EEO categories in Paycom.
• Build and maintain position management structures and job descriptions within Paycom.
• Create and implement custom signable documents and onboarding checklists directly in Paycom.
• Support multi-state onboarding efforts and coordinate with supervisors for timely follow-ups.
• Assist applicants with appeals and disputes related to background screenings when needed.
• Maintain clear and professional communication with internal departments to ensure hiring process compliance.

• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Set and oversaw weekly and special event menu plans.
• Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
• Maximized team productivity by expertly delegating tasks to coworkers
• Served customers quickly and efficiently and created strategies to prevent delays.
• Participated in budgeting and forecasting activities to make informed decisions.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.
• Scheduled and rotated staff for adequate coverage and fair distribution of workload.
• Monitored customer feedback to improve barista performance and customer service.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Accurately completed end-of-day financial tasks worth over $5,000 of cash and card transactions daily.

• Developed creative design for print materials, banners and signs.
• Completed final touches for projects before rollout.
• Used Photoshop to create images and layouts.
• Completed final touches for projects such as images sizes and font selection.
• Created digital image files for use in digital and traditional printing methods.
• Employed design fundamentals when selecting typography, composition, layout, and color in design work.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Operated cash register to record transactions accurately and efficiently.
• Helped customers complete purchases, locate items, and join reward programs.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Prioritized helping customers over completing other routine tasks in store.
• Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

• Created lifelike characters with appropriate textures, shadows and features.
• Provided first-rate hand-drawn animation for television and cinematic use on Flash software.
• Worked closely with team leaders to define and achieve vision for animation style.
• Created sequences under tight deadlines and seamlessly integrated with other components.
• Collaborated with design, art and technical directors to set standards and drive in-game visual quality across animation content.