Katelyn Creager
Bartender/ Lead Event Server
Shingle Springs,CA
Summary
Dynamic and goal-oriented professional with over twenty years of customer service experience, complemented by a diverse educational background in pre-med, nursing, media arts, and animation. Pursuing opportunities in accounting, bringing exceptional organizational skills and keen attention to detail to enhance operational efficiency. Proven management and training expertise in high-volume environments, including veterinary offices, underscores a commitment to excellence. Eager to leverage a unique skill set and professionalism in a new role that fosters growth and embraces new challenges.
Overview
9
9
years of professional experience
Work History
Bartender/ Lead Event Server
Out of Bounds Craft Kitchen and Biergarten
Folsom, California
10.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Beertender
Moonraker Millhouse
Cameron Park, California
05.2024 - 09.2024
- Work a multitude of jobs to keep the restaurant running smoothly. This includes bussing, running food, taking counter orders, pouring beer and wine, and serving private events. Ensuring that every guest has an amazing experience. Knowledge of all our craft beers.
Server/ Bartender
Red Robin
Folsom, California
04.2021 - 10.2021
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Counter Server/ Cashier/ Bartender
Mom and Pops Chicken Shop
El Dorado Hills, California
11.2020 - 04.2021
- Managed multiple tasks in high-volume environment.
- Reconciled cash drawer and corrected any errors.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Utilized point-of-sale system proficiently for accurate order placement and payment processing.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Greeted all guests upon arrival and offered immediate assistance.
Server/ Supervisor/ Trainer
Wallys Pizza and Sports Bar
Cameron Park, CA
01.2017 - 05.2020
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Managed large parties effectively, coordinating with both front-of-house and back-of-house teams for smooth service execution.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Medical Coding Specialist - Medical Coding
Santa Barbra City College
Santa Barbra, CA, United States05-2023
Bachelor of Biological Science - Nursing
Folsom Lake Community College
Folsom, CA, United StatesSkills
- 20 years customer service experience
- Management skills
- Training experience
- Trained on multiple POS systems
- Beverage crafting
- Payment processing
- Food service
- Customer service expertise
- Strong multitasking
- Cash register operation
- Team player attitude
- Clear and effective communication
Timeline
Beertender
Moonraker Millhouse
05.2024 - 09.2024
Bartender/ Lead Event Server
Out of Bounds Craft Kitchen and Biergarten
10.2021 - Current
Server/ Bartender
Red Robin
04.2021 - 10.2021
Counter Server/ Cashier/ Bartender
Mom and Pops Chicken Shop
11.2020 - 04.2021
Server/ Supervisor/ Trainer
Wallys Pizza and Sports Bar
01.2017 - 05.2020
Medical Coding Specialist - Medical Coding
Santa Barbra City College
Bachelor of Biological Science - Nursing
Folsom Lake Community College