Katelyn Christopher

• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Promoted independence among clients through skill-building exercises and goal-setting initiatives.
• Supported the nursing staff with essential tasks, streamlining the overall care process.
• Ensured consistent treatment by effectively communicating with multidisciplinary healthcare teams.
• Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
• Upheld strict confidentiality standards, safeguarding sensitive patient information at all times during recordkeeping duties.

• Advocate for client’s needs, make referrals, and collaborate with other employees, emergency services, professionals, resources, and community organizations.

• Contact emergency services (police, fire, and ambulance), and provide pertinent information to dispatchers and responders.

• Liaise with clinics, physicians, and other community health resources which clients may be accessing.

• Provide clients with assistance and life skill training including support with cleaning, garbage removal,

plunging toilets and other household management tasks.

• Encourage clients to make use of harm reduction supplies such as using clean needles, carrying Naloxone,and using condoms, etc.

• Respond to community, partner, and other inquiries and concerns respectfully and professionally as a representative of Cool Aid

• Engage clients to gather and appropriately document information relevant to the client’s background, challenges, risks, and needs. Interview clients, observe their behaviour and engage in co-planning. Interpret client behaviour, define problems, and provide support. Observe mental health and behavioral changes.

• Act as a first responder to overdoses and other health emergencies occurring at the site, administer Naloxone, CPR, and other first aid, as necessary.

• Respond to and deescalate clients who are displaying aggressive and hostile behaviours. Communicate any risk to the rest of the team, the Front-Line Supervisor (FLS), and/or the manager.

• Engage in short-term intervention planning and counselling with clients using active listening skills and a trauma-informed approach

• Demonstrate an understanding of how racism, intergenerational trauma, and diversity impact how clients

• Take steps to resolve, mitigate, or mediate interpersonal conflict between clients.

• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Provided clients with recommendations to community resources.
• Utilized empathy to support clients in meeting therapeutic goals.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Volunteered to help with special projects of varying degrees of complexity.
• Entered and maintained departmental records in company database.

• Restocked harm reduction supplies and submitted purchase orders to maintain stock levels.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Coordinated with local agencies to provide housing and prevent homelessness/evictions.
• Maintained database of housing resources, landlords and management companies.
• Helped clients find permanent or temporary housing.
• Sought out affordable housing options and residences for people in need.
• Assisted applicants in filling out housing applications and verifying assets.
• Identified service gaps and located needed housing and resources for individuals.
• Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
• Answered client questions about lease and rental agreements and advocated on behalf of client needs.
• Performed client assessments to identify Appropriate housing resources..
• Provided clients with recommendations to community resources.
• Worked collaboratively with other mental health professionals to provide consistent care