Katelyn Carson

Pharmacy Assistant

Loblaw Pharmacy

Kamloops, BC

01.2015 - Current

Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
Verified accuracy of medication orders and entered data into pharmacy system.
Maintained inventory records by restocking shelves with pharmaceuticals.
Processed payments from customers using cash registers and debit and credit card terminals.
Prepared labels for prescriptions and dispensed medications to patients.
Kept up to date on changes in insurance coverage policies related to prescriptions.
Organized and maintained patient profiles in the computer system.
Performed administrative duties such as filing documents, faxing forms, answering phones.
Delivered quality care to customers through close collaboration with pharmacist.
Performed filing, copying, faxing and other clerical tasks.
Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Trained new pharmacy staff in procedures and customer service standards.
Communicated with insurance companies for billing purposes.
Assisted pharmacist in daily operations tasks and administrative tasks.
Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
Processed medical insurance claims to calculate copayments.
Responded to customer issues to provide immediate resolution and improve retention.
Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.