Katelyn Cachia
Canada
Summary
Dedicated Administrative Assistant with 5 years of experience in the healthcare, hospitality, and financial services industry. Adept at problem-solving and coordinating activities. Exceptional communication skills and customer service skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Haliburton, Kawartha, Pine Ridge District Health Unit
01.2022 - Current
- Company Overview: The Haliburton, Kawartha, Pine Ridge District Health Unit (HKPR) provides important public health programs and services to residents in Northumberland County, Haliburton County and the City of Kawartha Lakes
- The HKPR provides programs and services to help keep the community healthy by preventing illness, protecting against disease and promoting healthy lifestyles
- Personnel File Modernization Project 2022/2023 – Audit and digitize 200 staff/employee files
- Ensure that all required HKPR documentation is up to date and on file, such as: criminal record checks, finance and tax forms, performance management, role transfer, education and qualifications, and immunization records
- Leveraged IT tools (SharePoint) to create and upload electronic personnel files into an electronic system
- Performed reception duties as required
- Assisted Human Resource staff with all HR related tasks in an efficient and courteous manner ensuring confidentiality at all times
- The Haliburton, Kawartha, Pine Ridge District Health Unit (HKPR) provides important public health programs and services to residents in Northumberland County, Haliburton County and the City of Kawartha Lakes
- The HKPR provides programs and services to help keep the community healthy by preventing illness, protecting against disease and promoting healthy lifestyles
Administrative Assistant
LendCare Capital
01.2019 - 01.2022
- Company Overview: LendCare is a Canadian point-of-sale consumer finance and technology company which provides B2B services to help businesses provide full credit spectrum financing to their customers
- Provide administrative support to the finance and customer service department on a rapidly growing team
- Managed director calendar, voicemail and prioritized correspondence
- Onboarded and trained 3 administrative assistants during a period of company expansion to ensure adherence to company policy
- Managed and scheduled 2 calendars and answered an average of 200 customer inquiries per week
- Greeted 50 people daily, as well answered an average of 50 daily calls and emails
- Achieved 97% positive feedback from client satisfaction surveys
- LendCare is a Canadian point-of-sale consumer finance and technology company which provides B2B services to help businesses provide full credit spectrum financing to their customers
Receptionist
Ignite Your Soul Wellness Spa & Hair Studio
01.2018 - 01.2019
- Company Overview: Ignite Your Soul is a full day spa and medical spa
- Providing cosmetic and wellness services such as microdermabrasion, wrinkle reduction, massage, and spa packages, we provide a relaxing and friendly experience for our clients
- Answered incoming calls and responded to approximately 100 guest inquiries daily
- Answered phones, booked reservations, responded to emails and increased occupancy by 20% through efficiency
- Clean, sanitize, and disinfection of instruments and equipment
- Called clients to confirm appointments and adhere to scheduling policies during COVID-19
- Assist staff with overflow work, including data entry and word processing
- Ignite Your Soul is a full day spa and medical spa
- Providing cosmetic and wellness services such as microdermabrasion, wrinkle reduction, massage, and spa packages, we provide a relaxing and friendly experience for our clients
Personal Support Worker
VHA Home HealthCare
01.2018 - 01.2019
- Company Overview: VHA is a not-for-profit charitable organization that offers 24/7 health care and support services to people of all ages and walks of life
- Assist residents with their activities of daily living as well as improve clients range of motion
- Document all incident reports and changes in patient health
- Provide quality care to patients by ensuring safety, satisfaction, and positive interaction
- Providing hands on care at end-of-life stages
- Provide compassion and emotional support to client/client's family members
- VHA is a not-for-profit charitable organization that offers 24/7 health care and support services to people of all ages and walks of life
Education
College Diploma - undefined
Trillium College
Oshawa, OntarioSkills
- Communication
- Microsoft Office
- SharePoint
- Time Management
- Appointment Management
- Google Cloud
- Front Office
Training
- Office Administration Assistant Certificate
- Standard First Aid with CPR C & AED and Falls Prevention
- Non-Violent Crisis Intervention (CPI)
- WHMIS Certified 2022
- Certified Personal Support Worker
Timeline
Administrative Assistant
Haliburton, Kawartha, Pine Ridge District Health Unit
01.2022 - Current
Administrative Assistant
LendCare Capital
01.2019 - 01.2022
Receptionist
Ignite Your Soul Wellness Spa & Hair Studio
01.2018 - 01.2019
Personal Support Worker
VHA Home HealthCare
01.2018 - 01.2019
College Diploma - undefined
Trillium College
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