Katelyn Anderson
Courtenay,BC
Summary
Experienced security professional with a strong background in overseeing safety protocols and managing security teams. Highly skilled at coordinating with staff to ensure a secure environment, responding swiftly to incidents, and adapting to dynamic situations. Recognized for reliability, effective communication, and a focus on achieving security objectives. Proficient in conflict resolution, de-escalation, and the utilization of security technology.
Overview
18
18
years of professional experience
Work History
North Island Operations Supervisor
Commissionaires Victoria, the Islands and Yukon
02.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Animal Control Officer
Commissionaires Victoria, the Islands and Yukon
08.2023 - 02.2024
- Collaborated with local Municipalities to enforce animal control bylaws and handle dangerous or aggressive animals.
- Handled emergency situations calmly and effectively, employing appropriate restraint techniques for various species while prioritizing public safety.
- Investigated and gathered information regarding animal-related complaints.
Mobile Security Supervisor
Commissionaires Victoria, the Islands and Yukon
02.2022 - 08.2023
- Collaborated with local law enforcement agencies during investigations, providing crucial information for case resolutions.
- Demonstrated exceptional leadership skills in managing a diverse team of security professionals while maintaining high morale levels.
- Improved response times to security events through efficient route planning and resource allocation.
- Coordinated access control measures at high-profile events, ensuring smooth entry procedures for guests while maintaining strict security standards.
- Increased overall client satisfaction by consistently delivering professional service and promptly addressing concerns or requests.
- Mentored junior team members, fostering a strong sense of teamwork and shared responsibility among the group.
- Reduced security incidents by conducting thorough site assessments and identifying potential vulnerabilities.
- Recorded incident reports with detailed accounts of occurrences.
Film Security
Teamsters Local 155
03.2022 - 07.2022
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cashier Supervisor
Thrifty Foods
08.2015 - 07.2021
- Awarded Smile Pin recipient for exceptional Customer Service.
- Handled customer complaints efficiently according to company guidelines.
- Managed assignment of cashiers during peak times to minimize wait time for customers.
- Greeted customers and responded to requests for information.
- Instructed junior employees how to meet operational and sales goals with proactive strategies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Team Leader
McDonalds
07.2007 - 02.2022
- Employee of the Month April 2011.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored new hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Education
Basic Security Training - Basic Security Training Certificate
Justice Institute Of British Columbia
New Westminster, BCHigh School Diploma -
Mark R. Isfeld Secondary
Courtenay, BCCertificate - Medical/Dental Office Adminstration
Discovery College
Campbell River, BCCertificate -
Commissionaires Supervisor Course-Level 1
11-2022
Certificate - Accounting And Finance
Discovery College
Courtenay BC12-2013
Basic Shift Management (BSM)
McDonalds Management Training
Courtenay03-2012
Skills
- Customer outreach
- Leadership development
- Training & Development
- Organizational skills
- PPE use
- Interpersonal Skill
- Critical thinking
- Loss prevention
- Credit and cash transactions
- ID verification
- Cash management
Timeline
North Island Operations Supervisor
Commissionaires Victoria, the Islands and Yukon
02.2024 - Current
Animal Control Officer
Commissionaires Victoria, the Islands and Yukon
08.2023 - 02.2024
Film Security
Teamsters Local 155
03.2022 - 07.2022
Mobile Security Supervisor
Commissionaires Victoria, the Islands and Yukon
02.2022 - 08.2023
Cashier Supervisor
Thrifty Foods
08.2015 - 07.2021
Team Leader
McDonalds
07.2007 - 02.2022
Basic Security Training - Basic Security Training Certificate
Justice Institute Of British Columbia
High School Diploma -
Mark R. Isfeld Secondary
Certificate - Medical/Dental Office Adminstration
Discovery College
Certificate -
Commissionaires Supervisor Course-Level 1
Certificate - Accounting And Finance
Discovery College
Basic Shift Management (BSM)
McDonalds Management Training
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