Overview
Work History
Skills
Timeline
Generic

Katelyn Abel

St Cathrain’s,ON

Overview

9
9
years of professional experience

Work History

Manager

Coach
St Cathraines
03.2023 - Current
  • Sales and service manager Cash Hiring
  • Hiring and On-boarding
  • Event organizer
  • Managed daily operations to enhance customer service and engagement.
  • Resolved customer inquiries and complaints with prompt solutions.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Sales Associate

Coach
10.2021 - 03.2023
  • Sales associate
  • Cashier

Key holder

Evernew Melbourn
Burlington, Canada
02.2022 - 07.2022
  • Assisted with inventory management, including stock replenishment and organization.
  • Provided exceptional customer service to enhance the shopping experience for all guests.
  • Managed key holder responsibilities such as opening and closing the store.

Sales associate

HomeSense
St Cathraines, Canada
10.2021 - 01.2022
  • Stock
  • Maintained organized and visually appealing sales floor displays.
  • Provided product knowledge to enhance customer shopping experiences.

Child Care
Grimsby, Canada
01.2019 - 01.2022

Front counter

Coffee Culture
Hamilton, Canada
01.2019 - 06.2019
  • Kitchen and customer service

Front counter

McDonalds
Grimsby, Canada
01.2017 - 01.2019
  • Drive thru and customer service

Skills

  • Very organized
  • Good time management
  • Quick learner
  • Outgoing
  • Flexible
  • Friendly
  • Recruiting and interviewing
  • Daily reports
  • Employee onboarding
  • Problem solving

Timeline

Manager

Coach
03.2023 - Current

Key holder

Evernew Melbourn
02.2022 - 07.2022

Sales Associate

Coach
10.2021 - 03.2023

Sales associate

HomeSense
10.2021 - 01.2022

Child Care
01.2019 - 01.2022

Front counter

Coffee Culture
01.2019 - 06.2019

Front counter

McDonalds
01.2017 - 01.2019
Katelyn Abel