KATELIN PHAVONG
Stockton,CA
Summary
Professional and friendly Front Office Administrator with a positive attitude and a strong work ethic. Proven ability to work independently in the absence of direct supervision. Enthusiastic and dedicated with a genuine desire to provide excellent customer service while overseeing daily office operations. Offering 5 years of experience in fast-paced business environments requiring strong organizational, analytical and follow through capacities.
Overview
8
8
years of professional experience
Work History
Dental Front Office Administrator
Diehl Dental
11.2019 - Current
- Conduct morning meetings with dentist, hygienist and team
- Greet patients upon arrival, check patients in and out, collect co-payments, answer multiple phones lines, present treatment plans to patients, schedule patient appointments, bill dental insurances, process explanations of benefits, refer patients to specialists, verify dental insurance prior patient appointment, scan patient files into charts, fax referrals to specialist and close out previous day payments and settle it
- Sterilize instruments, and break down dental rooms.
Dental Front Office Administrator/ Insurance Coordinator
Venetian Family Dental
07.2018 - 11.2019
- Greet patients upon arrival, check patients in and out of their appointment, schedule next appointment, collect co-payments, refer patients to specialists, fax patient referrals, scan documents into patient charts, verify dental insurance prior to patients appointments, prepare documents for monthly meetings, and prepare payment settlements.
Dental Receptionist
Majestic Dental
05.2018 - 06.2018
- Greet patients, check patients in and out of their appointment, verify and update patient information, answer and manage incoming calls, schedule patient appointments, confirm upcoming appointments, and scan patient charts.
Customer Service
Safewayway
12.2015 - 06.2016
- Resolves product or service problems by clarifying customer's complaint; determining cause of problem; selecting and explaining best solution to solve problem; expediting correction or adjustment; following up to ensure resolution.
Education
Certificate - Medical Administrator Assistant
Carrington College
Stockton, CA11.2017
High School Diploma -
Ronald E. Mcnair High School
Stockton, CA05.2015
Skills
- Telephone Etiquette
- Office Support
- Patient Benefits Confirmation
- Appointment Scheduling
- Finance Management
- Organizational Management
- Microsoft Office
- Office Organization
- Customer Care
- Administrative Support
- Staff Training
- Handling Complaints
- Leadership and Change Management
- Customer Service Management
- Administration and Operations
Timeline
Dental Front Office Administrator
Diehl Dental
11.2019 - Current
Dental Front Office Administrator/ Insurance Coordinator
Venetian Family Dental
07.2018 - 11.2019
Dental Receptionist
Majestic Dental
05.2018 - 06.2018
Customer Service
Safewayway
12.2015 - 06.2016
Certificate - Medical Administrator Assistant
Carrington College
High School Diploma -
Ronald E. Mcnair High School
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