Katelin Butrick
Lakeport
Summary
Dynamic and customer-focused professional with experience at Twin Peaks Restaurants, excelling in high-pressure environments. Proven ability in inventory management and cash handling, enhancing guest satisfaction through effective communication and team collaboration. Recognized for maintaining a welcoming atmosphere and efficiently managing reservations, ensuring seamless operations during peak times.
Overview
3
3
years of professional experience
Work History
Host
Twin Peaks Restaurants
02.2023 - 04.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Stocker
Albertsons
11.2022 - 01.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Receptionist
Carlton Tire
09.2020 - 10.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma - Basic
Kelseyville High
Kelseyville, CA06.2021
Skills
- Customer service
- Inventory management
- Reservation systems
- Cash handling
- Team collaboration
Timeline
Host
Twin Peaks Restaurants
02.2023 - 04.2023
Stocker
Albertsons
11.2022 - 01.2023
Receptionist
Carlton Tire
09.2020 - 10.2021
High School Diploma - Basic
Kelseyville High
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