KATE JAMES DE LA ROSA
North York,Canada
Summary
Dynamic professional with expertise in billing processing and a strong command of OPERA Property Management. Demonstrates exceptional communication skills, public speaking, and leadership abilities, effectively managing teams and fostering collaboration. Skilled in upselling and problem-solving, consistently delivering results under pressure. Multilingual capabilities in Tagalog, Bisaya, and English enhance client interactions and broaden market reach. Committed to leveraging skills for continued growth in the hospitality industry.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Front desk receptionist
Delta Hotels Markham
Markham, Ontario
08.2025 - Current
- Welcomed guests upon arrival and provided assistance with check-in processes.
- Managed incoming calls and directed inquiries to appropriate departments efficiently.
- Maintained cleanliness and organization of front desk area to enhance guest experience.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness.
- Processed guest payments and maintained accurate records of transactions for daily reports.
- Handled guest complaints and resolved issues in a courteous and professional manner.
- Assisted guests with booking inquiries and information about local attractions and services.
Front desk supervisor
OKADA Manila
New Seaside Drive Paranaque City, Philippines
05.2022 - 06.2025
- Managed front desk operations efficiently, ensuring seamless guest check-in and check-out processes.
- Supervised team members, providing training and guidance to enhance customer service standards.
- Coordinated with housekeeping and maintenance departments to address guest needs promptly.
- Resolved guest complaints and inquiries with professionalism, fostering positive relationships.
- Checked-in VIP guests discreetly to maintain confidentiality and privacy.
- Actioned special requests to elevate guest stays.
- Ensure Guests Safety
Guest service associate
Marco Polo Hotel
Cebu City, Philipines
04.2019 - 04.2022
- Delivered exceptional customer service by addressing guest inquiries and resolving complaints promptly.
- Managed front desk operations efficiently, ensuring smooth check-in and check-out processes for all guests.
- Assisted with coordination of hotel activities and events, enhancing guest experiences throughout their stay.
- Developed and maintained positive relationships with guests, contributing to a welcoming and friendly atmosphere.
- Created warm welcome experiences, fostered repeat business from guests.
- Managed guest reservations to eliminate booking errors.
- Handled cash transactions securely, reduced discrepancies in financial reporting.
Education
Bachelor of Science - Tourism
University of San Jose Recoletos
Cebu City,Philippines 06.2015 - 03.2019
Skills
- Billing processing
- Communication skills
- Public speaking
- Problem-solving
- Leadership
- Knowledge of OPERA Property Management
- Can speak Tagalog, Bisaya and English
- Upselling
- Calm under pressure
Languages
English
Fluent
Accomplishments
Guest Experience Master Awardee for the 4th Quarter of 2023 at Okada Manila
Timeline
Front desk receptionist
Delta Hotels Markham
08.2025 - Current
Front desk supervisor
OKADA Manila
05.2022 - 06.2025
Guest service associate
Marco Polo Hotel
04.2019 - 04.2022
Bachelor of Science - Tourism
University of San Jose Recoletos
06.2015 - 03.2019