Kate Griffith

• Perform decontamination, inspection, assembly, sterilization, and distribution of surgical instruments and medical devices in accordance with CSA standards and infection prevention protocols.
• Operate, monitor, and troubleshoot sterilization and reprocessing equipment, including steam autoclaves, washer-disinfectors, and ultrasonic cleaners.
• Ensure strict compliance with infection control, quality assurance, and occupational health and safety policies.
• Accurately document sterilization cycles, load records, biological indicators, and equipment performance logs to support traceability and audit readiness.
• Collaborate with operating room staff, nursing teams, and clinical departments to ensure timely availability of sterile instruments.

Retail, Weddings & Sympathy Services

• Design and prepare floral arrangements for retail sales, weddings, special events, and sympathy services, including funeral and memorial arrangements.
• Consult with clients to translate preferences, themes, cultural considerations, and budgets into appropriate floral designs for both celebratory and sensitive occasions.
• Create wedding bouquets, boutonnieres, centerpieces, ceremony arrangements, and large-scale installations while meeting strict timelines and presentation standards.
• Prepare sympathy arrangements such as casket sprays, standing sprays, wreaths, and tribute pieces with professionalism, discretion, and attention to detail.
• Coordinate order preparation, scheduling, and delivery to ensure accuracy and on-time execution for events and services.
• Condition, process, and maintain fresh flowers and greenery to maximize quality and longevity.
• Manage multiple concurrent orders while maintaining composure, organization, and high customer service standards.
• Maintain a clean, organized workspace and comply with health and safety requirements.

Exquisite Décor Event Rentals

• Founded and operated a full-service event rental company providing décor and equipment for weddings, corporate events, and private functions.
• Managed company website and programmed online rental software to support inventory management, bookings, and customer transactions.
• Oversaw client contracts, pricing, deposits, invoicing, and payment collection, ensuring accuracy and financial accountability.
• Recruited, trained, scheduled, and supervised event and logistics staff.
• Prepared rental inventory, coordinated transportation, and executed on-site delivery, setup, and teardown.
• Managed event logistics and timelines while coordinating with venues, event planners, and client stakeholders.
• Ensured high presentation standards, equipment quality, and client satisfaction under time-sensitive conditions.
• Handled customer inquiries, problem resolution, and last-minute changes with professionalism and adaptability.

• Delivered front desk and guest services across day and overnight shifts, including check-in/check-out, reservations, and guest communications.
• Utilized Sabre SynXis Central Reservation System (CRS) to manage reservations, rate plans, room inventory, modifications, cancellations, and advanced booking scenarios.
• Performed night audit functions, reconciling daily transactions and preparing end-of-day operational reports.
• Maintained strict adherence to credit card security, guest privacy, and data protection standards, ensuring compliance with brand and PCI requirements.
• Proactively identified guest needs and opportunities for upselling, including room upgrades, extended stays, and value-added services.
• Maintained a strong focus on guest safety and security, monitoring property activity and responding to incidents in accordance with established protocols.
• Resolved guest concerns and service recovery issues with professionalism, discretion, and brand-appropriate standards.
• Supported overall hotel operations by assisting with housekeeping, room readiness, and banquet or meeting room setup as required.
• Coordinated with housekeeping, maintenance, and management to ensure seamless daily operations and positive guest experiences.