Summary
Overview
Work History
Education
Skills
OBJECTIVE
ADDITIONAL STRENGTHS
Certification
Timeline
Generic

KATEESHA LAURIN

Ottawa

Summary

Customer-focused and versatile Retail Professional with over 7 years of experience in retail, food service, and entertainment environments. Known for delivering exceptional service, maintaining composure in fast-paced settings, and fostering positive team dynamics. Skilled at multitasking, training new staff, handling transactions, and building rapport with diverse clientele. Possesses a strong work ethic, a growth mindset, and a passion for creating memorable customer interactions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Keyholder | Educator

Tokyo Smoke
10.2022 - Current
  • Serve as a knowledgeable product advisor, ensuring compliance with regulations.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Trusted to train new employees, manage opening/closing duties, and perform accurate cash reconciliations.
  • Assist with inventory, restocking, and discrepancy reporting; support management with administrative tasks.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.

Kitchen Manager | Floor Associate

Funhaven Entertainment Centre
08.2019 - 10.2022
  • Managed solo kitchen operations during weekdays, overseeing food prep, cleanliness, and customer service.
  • Operated and maintained major attractions, ensuring a safe and engaging experience for guests.
  • Provided support across departments, balancing roles in food service, front-of-house, and guest relations.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Trained new team members on kitchen procedures, safety protocols, and company standards.
  • Controlled food costs and managed inventory.
  • Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.

Front-End Cashier

Farm Boy Grocery Store
10.2020 - 04.2021
  • Maintained one of the highest Items Per Minute (IPM) ratings while upholding accuracy.
  • Conducted daily cash balancing and provided quick, friendly service to hundreds of customers.
  • Supported team members to streamline front-end operations during peak hours.

Sales Associate

West 49
09.2018 - 12.2018
  • Assisted customers with product selection and processed purchases.
  • Maintained store organization, inventory, and visual displays.
  • Contributed to team sales goals and closing procedures.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.

Waitress

Student Placement – High Fives Sports Pub
11.2017 - 12.2017
  • Took and memorized food/drink orders, served patrons, and handled cash register.
  • Maintained cleanliness and ensured guest satisfaction in a dynamic restaurant environment.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Construction Laborer

Construction Labourer – Dan Laurin Contracting
01.2015 - 01.2017
  • Assisted with fence construction, equipment handling, and worksite organization.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
  • Promoted a positive work environment by cooperating with team members and demonstrating strong work ethic at all times.

Education

Ontario Secondary School Diploma -

Sir Guy Carleton Secondary School
Ottawa, ON
01.2019

Skills

  • Cash Handling & POS Systems
  • Customer Engagement & Satisfaction
  • Inventory & Merchandising
  • Conflict Resolution & Communication
  • Time Management & Task Prioritization
  • Team Leadership & Staff Training
  • Adaptability in High-Pressure Environments
  • Technology Proficiency (POS, Inventory Systems)
  • Cash handling accuracy
  • Training and mentoring
  • Workplace safety
  • Alarm systems

OBJECTIVE

To secure a fulfilling position where I can apply my extensive customer service background, positive attitude, and organizational skills to support business goals and create exceptional customer experiences.

ADDITIONAL STRENGTHS

  • Fluent in English
  • Quick learner with a passion for continuous improvement
  • Recognized for strong performance in Music, Art, and Geography
  • Approachable, empathetic, and highly dependable
  • Comfortable with public interaction, product presentation, and working independently

Certification

Available Upon Request

Timeline

Keyholder | Educator

Tokyo Smoke
10.2022 - Current

Front-End Cashier

Farm Boy Grocery Store
10.2020 - 04.2021

Kitchen Manager | Floor Associate

Funhaven Entertainment Centre
08.2019 - 10.2022

Sales Associate

West 49
09.2018 - 12.2018

Waitress

Student Placement – High Fives Sports Pub
11.2017 - 12.2017

Construction Laborer

Construction Labourer – Dan Laurin Contracting
01.2015 - 01.2017

Ontario Secondary School Diploma -

Sir Guy Carleton Secondary School

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