Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Katee Forbes

Chino,CA

Summary


Professional in customer service management with proven track record of 19 years in customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.

Overview

17
17
years of professional experience

Work History

Customer Service Lead

Integra Lifesciences (Acclarent Inc)
04.2024 - 07.2025
  • · Led a team of XX customer services representatives, providing guidance and support to ensure exceptional customer satisfaction
  • · Managed escalated customer issues promptly and effectively, ensuring timely resolution while maintaining positive relationships with customers
  • · Trained new hires in company policies & procedures as well as best practices, providing guidance and offering support during their onboarding process.
  • · Led weekly team huddles to discuss best practices, share success stories, and address any challenges or concerns
  • Led customer service team to enhance client satisfaction and streamline support processes.

Customer Service Representative

Acclarent Inc
11.2020 - 04.2024
  • 1. Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
  • 2. Managed a high volume of incoming calls and emails
  • 3. Built rapport with customers through active listening, empathy, and personalized interactions
  • 4. Participated in regular training sessions to stay updated on product features, policies, and industry needs

Deputy GM & Interim GM

Regal Cinemas La Verne 12
05.2008 - 11.2020
  • Interviewed and trained employees and leadership
  • Coordinated scheduling and resource allocation to meet business demands effectively.
  • Placed product orders and processed invoices
  • Ensure compliance of audit procedures and implementation of company policy
  • Directed daily operations, ensuring optimal customer service and efficient workflow management.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Directed operational strategies to enhance productivity and efficiency across multiple departments.

District Assistant

Regal Cinemas
09.2010 - 05.2014
  • Assisted the District Manager with overseeing 16 General Managers and with special projects
  • Assisted with theatre closures and clearing out remaining items
  • Coordinated scheduling and staffing to optimize theater operations and enhance guest experience.
  • Facilitated communication between departments to ensure smooth execution of events and promotions.

Education

A.A. - Interdisciplinary Studies: Social Sciences

Fullerton College
06.2010

Skills

  • Microsoft Office
  • Five9 Phone & Email & Genesys Phone System
  • Excellent interpersonal and communication skills
  • Data entry
  • Team building
  • Problem-solving
  • Poised under pressure
  • Oracle & QAD order processing systems
  • Salesforce
  • Email etiquette
  • Customer complaint resolution
  • Staff education and training

Timeline

Customer Service Lead

Integra Lifesciences (Acclarent Inc)
04.2024 - 07.2025

Customer Service Representative

Acclarent Inc
11.2020 - 04.2024

District Assistant

Regal Cinemas
09.2010 - 05.2014

Deputy GM & Interim GM

Regal Cinemas La Verne 12
05.2008 - 11.2020

A.A. - Interdisciplinary Studies: Social Sciences

Fullerton College

Similar Profiles

CREATE PROFILE
Katee Forbes