Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Kate Catherine Perez

Burnaby,BC

Summary

  • Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
  • Have a strong knowledge when it comes to goggle suite, drive, Microsoft office, Big commerce, Zoho, salesforce, and workday.
  • Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience

Work History

Investigation and Resolution

PayPal
09.2022 - Current
  • Answer contacts, through multiple channels (i.e. Phone, Email, Chat), from customers our company's products and services
  • Proactively guide and address customer questions throughout entire contact regarding but not limited to; PayPal Products, Services, Buttons, Shipping Labels, Marketing Promotions, PayPal Here, Digital Coupons, Invoices and simple Integration Support
  • Review documents submitted by customers for verification and investigation purposes.
  • Make decision from the company's objective and customer's profile and activity thru sales force.
  • Adhere to guidelines for account confidentiality and maintain the privacy and security of all PayPal customers
  • Take a dynamic approach with customers, research inquiries using appropriate technology, reach a complete and accurate resolution while addressing future business needs to prevent customer recontacts
  • Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers' understanding about features and benefits of PayPal products in order to improve their satisfaction and expand their relationship with PayPal
  • Balance the needs of the customer and business while driving loyalty and long-term value
  • Escalate customer contacts as necessary
  • Forward customer feedback regarding feature requests, product gaps, policy and/or process pain points
  • Own your own learning and work to develop skills through all knowledge channels about PayPal's business, new features, products and services
  • Conduct occasional outbound contacts to deliver consumer and merchant education via telephone, email or chat
  • Ensure new consumers and merchants acknowledge general PayPal related policies and processes and facilitate them to activate transactions
  • Develop and maintain cross functional proficiency within selected departments, including buyer product information, Compliance and Risk Operations.
  • Maintain personal profile, growth, attendance and leaves on Workday.

Owner / Manager

Crocheter's Wand
01.2020 - 01.2023
  • Built great rapport with all vendors in an effort to grow a relationship and generate business.
  • Managing inventory levels and conducting market research in an effort to stock the latest inventory.
  • Started the company from the ground up, while wearing every hat of the company.
  • Created promotional calendars outlining key events, promotions, and product launches throughout the year.
  • Actively participated in ecommerce conferences, webinars, workshops enhancing knowledge of emerging trends and technologies within the field.
  • Handling all finance responsibilities including accounts payable/accounts receivable, and all required federal and state government filings.
  • Communicating with clients, and other individuals to answer questions and explain information.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Managed day-to-day business operations.
  • Increased online sales by developing and implementing targeted ecommerce marketing strategies.
  • Developed engaging content for the company''s blog, social media platforms, and paid advertisements.

Virtual Assistant - Procurement Manager

Medical Supplies Co
01.2021 - 09.2021
  • Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
  • Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
  • Optimized workflow efficiency by creating comprehensive reports to track project progress and milestones.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
  • Boosted team morale with proactive communication skills that fostered a positive work environment.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Completed business correspondence, transcription, and data entry.
  • Managed CRM input, exports and clean up.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Uploaded files for team use on Google Suite and SharePoint.
  • Ordered gifts for clients and teammates for holidays and in recognition of special accomplishments.
  • Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
  • Trained new employees on new products, proper procedures, boosting their ability to contribute effectively as part of the team.

Program Coordinator

Telus International, PH
07.2012 - 03.2013
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
  • Identified risks and developed mitigation plans.
  • Completed daily logs for management review.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Collaborated with HR department to ensure smooth onboarding of new hires, setting up employee profiles in the payroll system.
  • Reduced errors in payroll calculations through thorough review and reconciliation procedures.
  • Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.

Education

BSBA- Business Management -

De La Salle College of Saint Benilde

BS - Nursing -

University of Perpertual Help

Skills

  • Customer Service
  • Critical Thinking
  • Active Listening
  • Coaching and Mentoring
  • Organizational Skills
  • Relationship Building
  • Process Improvement
  • Technical Proficiency
  • Decision Making
  • Adaptability
  • Cross-functional Collaboration
  • Problem Solving
  • Time Management
  • Stress Management
  • Attention to Detail
  • Computer Skills
  • Teamwork and Collaboration
  • MS Office
  • Assertiveness

References

[Available upon request.]

Languages

English

Timeline

Investigation and Resolution

PayPal
09.2022 - Current

Virtual Assistant - Procurement Manager

Medical Supplies Co
01.2021 - 09.2021

Owner / Manager

Crocheter's Wand
01.2020 - 01.2023

Program Coordinator

Telus International, PH
07.2012 - 03.2013

BSBA- Business Management -

De La Salle College of Saint Benilde

BS - Nursing -

University of Perpertual Help

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Kate Catherine Perez