Kate Webb

• Consulted clients to determine service needs and accurately input information into electronic ticketing systems.
• Used proven techniques to de-escalate agitated customers during telephone interactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Assigned tickets according to technician's skill sets and ticket severity to ensure prompt and effective service.
• Communicated with clients and service providers to provide updates on work progress.

- Organized and ran council meetings to encourage and incorporate student voice and initiatives into Unionville High School's theatre program.

- Created agendas and to-do lists to be addressed during and outside of council meetings.

- Assigned council and event roles based on student aptitude, interest and experience.

- Communicated and coordinated interdepartmentally as a student representative of the drama department and council.

- Built budgets, schedules and coordinated with vendors to create student-life related events and opportunities within the theatre department.

- Orchestrated opportunities for theatre students to utilize learned skills through department-related fundraiser events.

- Acted as a point of contact for interested youth volunteers to assist in hockey league event operations.

- facilitated set up and teardown of annual special events

- Assigned event roles to volunteers to ensure efficiency throughout event proceedings.

- worked on beverage ticket pre-sale and guest check in to alleviate overflow during rush periods.

• Sold products using expert knowledge of stock to match customer’s needs.
• Answered phone calls from customers to assist in product selection and answer store related questions.
• Restocked and faced shelves in addition to completing other daily tasks such as signage changeover.