Kate Thomson
Toronto,ON
Summary
Staying home with three children has honed my organizational skills, as well as patience and an ability to remain goal oriented. Managing on line schooling during the pandemic enabled me to work with different platforms while ensuring that all academic tasks were completed. All the while managing a very busy household, including renovations and regular maintenance. Highly organized with excellent communication skills in both French and English. Adept at resolving issues whilst maintaining client satisfaction and deadlines.
Overview
6
6
years of professional experience
Work History
Customer Service Coordinator
Radio IP Software
05.2004 - 06.2010
- Managing support contracts and coordinating with the project management team to assure that implementations of the software were successful.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Conducted regular quality assurance checks on customer service interactions, providing constructive feedback to team members as needed.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Bachelor of Arts - Art History
McGill Univertsity
Montreal, QC05-2002
Skills
- Account management
- Documentation
- CRM software
- Documentation
- Work prioritization
- Customer focused
- Customer relations
- Schedule coordination
- Workflow management
- Deadline oriented
- Product knowledge
- Social media monitoring
Accomplishments
- Assisted with implementation of crm
- Managed support contracts leading to higher sales revenue.
- Assisted sales with organization of trade shows, including travel arrangements and customs issues.
Languages
French
Native or Bilingual
Timeline
Customer Service Coordinator
Radio IP Software
05.2004 - 06.2010
Bachelor of Arts - Art History
McGill Univertsity
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