Kate Terrillon

I worked as a full time server and hostess the past two summers at Cactus Club while home from school. During my time at Cactus i found myself:

• Demonstrating strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.

• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
• Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.

When I was a student in high school I assisted the grade 8 basketball team, this job included:

• Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the court.
• Organized team-building activities to foster camaraderie and trust among players, leading to improved on-field chemistry.

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.