KATE S. CAMPOS REYES
San Jose
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
7
7
years of professional experience
Work History
Accountant Manager
Restore Wellness
07.2025 - Current
- Meet weekly with the owner to review business metrics and operational updates.
- Collaborate with nursing staff to ensure adherence to clinical protocols and service standards.
- Oversee budget tracking and participate in district manager calls to oversee financial reports.
- Create and maintain spreadsheets to monitor member visits, follow-ups, and upcoming franchise events.
- Work closely with nurses to understand the clinical side of services provided to clients.
- Directed monthly close procedures, improving efficiency and reducing errors.
- Trained new employees on office protocols and software applications, improving the onboarding experience.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Monitored inventory levels of office supplies, initiating orders to maintain adequate stock.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Store Manager
At Home Super Décor Store
12.2022 - 10.2025
- Oversaw daily operations, including inventory, cash control, and staff scheduling.
- Increased profitability through cost-saving initiatives and efficient inventory management.
- Trained and coached sales associates, improving customer satisfaction and team performance.
- Developed visual merchandising strategies to drive sales and enhance in-store experience.
- Managed budgeting, expense tracking, and financial reporting to ensure fiscal responsibility.
- Adapted to market trends by adjusting pricing and product mix to meet customer demand.
- Oversaw budget management, optimizing expenses while maintaining quality service levels.
- Established staff scheduling protocols to ensure adequate coverage during peak hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Market Manager
White House Black Market
10.2024 - 07.2025
- Managed payroll, scheduling, and compliance across two store locations.
- Led weekly planning with store teams to align on sales goals and corporate priorities.
- Maintained visual standards and participated in corporate calls to support execution.
- Supported district operations by creating presentations and sharing updates in regional meetings.
- Analyzed traffic patterns, sales metrics, and EBITDA reports to forecast business performance.
- Ensured safety protocols were followed and addressed any potential hazards promptly.
- Developed and implemented strategic marketing plans to enhance brand visibility and market share.
- Developed and executed regional marketing strategies to enhance brand visibility and market penetration.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for 60 employees.
Store Manager
Guess
11.2021 - 10.2024
- Managed daily store operations, ensuring a clean, safe, and efficient environment for both customers and staff.
- Mentored new hires through onboarding, enabling quick ramp-up and team integration.
- Led staff engagement and diversity initiatives, improving team culture and operational quality.
- Implemented data-driven processes to reduce risk, forecast trends, and drive long-term business growth.
- Conducted performance reviews and created development plans to strengthen team performance.
- Scheduled staff based on customer flow and employee strengths to optimize coverage and productivity.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Oversaw budget management, optimizing expenses while maintaining quality service levels.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Membership Services Representative
Costco
02.2020 - 11.2020
- Delivered high-quality customer service by resolving inquiries and complaints with empathy and efficiency, contributing to increased customer retention.
- Handled billing questions and discrepancies by reviewing account details and coordinating with the finance team for timely resolution.
- Maintained accurate member account records using CRM tools, enabling effective follow-up and streamlined reporting.
- Promoted membership benefits through personalized sales presentations, successfully overcoming objections to close sales.
- Processed product replacements and updated inventory records, ensuring accuracy in order management.
- Identified and addressed service issues through statistical reporting, driving improvements across departments.
- Actively sought process improvements to enhance customer experience and operational efficiency.
- Trained new staff on membership systems and customer service protocols for improved team performance.
- Analyzed member feedback to implement service improvements, increasing retention rates and loyalty.
- Led initiatives to enhance member experience through personalized service and tailored solutions.
- Maintained strict safety standards facility-wide and with every group.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Store Co-Manager
Ann Taylor Retail
01.2019 - 02.2020
- Planned staff schedules and delegated tasks to meet service demands and ensure full coverage.
- Prepared annual budgets and implemented expense controls to prevent overages and reduce costs.
- Recruited, hired, and trained new team members, defining roles and building strong internal functions.
- Coached sales associates on product knowledge and selling strategies, driving improved customer satisfaction.
- Streamlined inventory processes, improving stock replenishment efficiency and minimizing excess.
- Led process improvement initiatives to strengthen company culture, boost productivity, and support growth.
- Supported diversity and staff engagement programs to foster an inclusive, high-performing workplace.
- Provided exceptional leadership by exemplifying company values and setting high standards for professional conduct among staff members.
- Hired, trained and evaluated personnel in sales and marketing.
- Implemented innovative marketing techniques to reach target audiences effectively and increase overall brand awareness in the community.
- Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
- Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
- Supported the opening of new store locations by providing training and mentorship to newly appointed management teams for a smooth transition process.
- Improved employee performance through effective coaching, training, and regular performance evaluations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
A.A. - Business Administration
Cañada College
06.2022
Skills
- SOFTWARE: Microsoft Excel/Word/PowerPoint
- Expense tracking
- Financial forecasting
- Payroll processing
- Bank reconciliation
- Auditing expertise
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Full Professional
Timeline
Accountant Manager
Restore Wellness
07.2025 - Current
Market Manager
White House Black Market
10.2024 - 07.2025
Store Manager
At Home Super Décor Store
12.2022 - 10.2025
Store Manager
Guess
11.2021 - 10.2024
Membership Services Representative
Costco
02.2020 - 11.2020
Store Co-Manager
Ann Taylor Retail
01.2019 - 02.2020
A.A. - Business Administration
Cañada College