Kate Saenz Osorio
San Bernardino
Summary
Motivated and detail-oriented professional with a strong background in customer service, team coordination, and administrative support. Proven ability to manage multiple tasks efficiently while maintaining a high standard of quality and organization. Currently pursuing a Bachelor's degree in English Literature, bringing excellent written and verbal communication skills, as well as a strong grasp of public and professional discourse.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
CRS-IL
San Bernardino
10.2025 - 07.2026
- Monitored client progress and reported changes to the support team.
- Coordinated job placement opportunities with local employers and community organizations.
- Provided one-on-one coaching to improve resume writing and networking strategies.
- Assisted individuals in identifying career goals and developing action plans.
Shift Lead
Liquid Tea Bar
San Bernardino
03.2022 - 06.2025
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
Program Leader
Think Together
Victorville
10.2023 - 06.2024
- Provide homework assistance, academic enrichment and physical activity, using curriculum and materials provided by the program.
- Engage children and youth by following, implementing, and assisting in creating lesson plans.
- Promote positive interactions between volunteers and students in accordance with child safety guidelines.
- Identify student needs and communicate to Site Coordinator, teachers, school administration, parents, and volunteers as appropriate.
Education
Bachelors - English Literature
California State University of San Bernardino
San Bernardino, CA12-2026
Skills
- Sales
- Problem-solving skills
- Multitasking strength
- Customer assistance
- Inventory Management
- Team Player
- Product Location
Timeline
Direct Support Professional
CRS-IL
10.2025 - 07.2026
Program Leader
Think Together
10.2023 - 06.2024
Shift Lead
Liquid Tea Bar
03.2022 - 06.2025
Bachelors - English Literature
California State University of San Bernardino