Kate Roman
Newport Beach
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
25
25
years of professional experience
Work History
Store Manager
Shoppe Amber Interiors
Newport Beach
06.2020 - Current
- Opened the Newport Beach location in Lido Marina Village
- Oversaw visual merchandising efforts, creating appealing displays to attract customers.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Directed store operations, ensuring optimal inventory management and product presentation.
- Mentored staff, enhancing team performance and customer service standards.
- Developed strategic sales initiatives, driving revenue growth and customer retention.
Keyholder
James Perse
Newport Beach
09.2018 - 05.2020
- Responsible for meeting competitive sales goals
- Building and maintaining relationships with high-profile clientele
- Processing shipment and completing operational functions
- Maintaining visual standards
Co-Owner, Event Stylist
Fork, Knife and Spoon Catering
Newport Beach
01.2013 - 05.2020
- Designed and executed cohesive event themes to enhance guest experience and engagement.
- Collaborated with vendors to source materials, ensuring alignment with client vision and budget.
- Managed logistics for multiple events simultaneously, coordinating timelines and resources effectively.
- Led team in setup and breakdown of events, optimizing workflow for efficiency and quality
Retail Assistant Manager/Assistant Designer Knits and Sweaters
Ann Taylor Loft
Newport Beach/New York
09.2003 - 11.2012
- Responsible for managing staff of 15 people
- Interacted with customers to generate repeat business and positive experiences
- Maintaining visual standards of the store and executing store-sets
- Mannequin styling for store and windows
- Organization of multiple departments throughout the production and development cycles
- Assisted Sweater, Knit, Woven, Knit Dressing and Swimwear designers in daily responsibilities
Intern
Donna Karan Collection
New York
01.2001 - 05.2003
- Assisted the Marketing and PR departments in day-to-day tasks
- Organized in-store events for South Coast Plaza and NY market boutiques
- Assisted with distribution of marketing materials and lookbooks to stores
- Assisted in developing marketing materials for seasonal campaigns.
- Conducted market research to identify emerging trends and consumer preferences.
Education
Continuing Education -
Fashion Institute of Technology
New York05.2006
Bachelor of Science - Marketing
Manhattan University
New York05.2003
Skills
- Customer service and relations
- Multitasking and organization
- Team leadership
- Goals and performance
- Sales expertise
- Proficient in Netsuite
Timeline
Store Manager
Shoppe Amber Interiors
06.2020 - Current
Keyholder
James Perse
09.2018 - 05.2020
Co-Owner, Event Stylist
Fork, Knife and Spoon Catering
01.2013 - 05.2020
Retail Assistant Manager/Assistant Designer Knits and Sweaters
Ann Taylor Loft
09.2003 - 11.2012
Intern
Donna Karan Collection
01.2001 - 05.2003
Continuing Education -
Fashion Institute of Technology
Bachelor of Science - Marketing
Manhattan University