Kate Reader
Lake Hughes,CA
Summary
Experienced in regulatory compliance. Adept at utilizing analytical thinking to identify and address potential compliance issues. Demonstrates a track record of effective policy implementation and stakeholder communication. Skilled in conflict resolution, communication, and team building to ensure successful outcomes in challenging environments.
Overview
14
14
years of professional experience
Work History
Labor Compliance Analyst
State of California DIR
04.2024 - Current
- Investigated business records for violations in California Labor Laws. Identified over $3 Million in wages to be returned to employees over the course of one year.
- Analyzed Labor Code to ensure that audits and citations were accurate and within the law.
- Stayed current with latest changes to California Labor Code and updated audit processes and public education initiatives accordingly.
- Collaborated with community organizations to enhance enforcement initiatives.
Preschool Assistant Teacher
Lakes Childcare
07.2021 - 04.2024
- Supported children's' social and emotional growth by implementing creative play opportunities and group activities.
- Facilitated conflict resolution among students, teaching them valuable interpersonal skills.
- Ensured a safe and nurturing environment for all students by adhering to state mandated policies and procedures.
Customer Service - Call Center
AnswerNet
12.2020 - 04.2021
- Worked with state agencies assisting the public with incoming inquiries.
- Completed HIPAA training and ensured that all information gathered was compliant with state regulations.
- Learned and adapted quickly to new technology and software applications.
General Manager
Marston’s Restaurant
04.2011 - 12.2018
- Managed team of 30 in high volume restaurant. Oversaw all hiring, training, and day-to-day operations of all areas of restaurant.
- Resolved customer and staff conflicts and ensured all stations were operating effectively for a positive customer experience.
- Completed transition from outdated point-of-sale by researching business needs and applying results to current software options. Presented options to business owners and stakeholders, and oversaw the project from start to finish.
- Developed catering delivery program for local businesses and private events, increasing sales by 50% within the first year.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Manchester, NH05.2024
Skills
- Workflow optimization
- Regulatory compliance
- Project management
- Research proficiency
- Ethics management
- Documentation review
- Auditing experience
- Data analysis
- Relationship management
- Conflict management
- Microsoft Suite expertise
- Salesforce use
- Customer service
- Team leadership
- Time management
- Decision-making
- Legal research
- Paperless environments
- Critical thinking
- Legal compliance
Timeline
Labor Compliance Analyst
State of California DIR
04.2024 - Current
Preschool Assistant Teacher
Lakes Childcare
07.2021 - 04.2024
Customer Service - Call Center
AnswerNet
12.2020 - 04.2021
General Manager
Marston’s Restaurant
04.2011 - 12.2018
Bachelor of Arts - Human Services
Southern New Hampshire University
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