Summary
Overview
Work History
Education
Skills
Timeline
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Kate Pham

Kate Pham

Toronto,ON

Summary

My name is Nguyen, or you can call me Kate which is my English name. I'm 20 years old and currently attending George Brown College. I am an independent international student who is looking for a job to support my financial account and my school tuition. I did spent years in Vancouver, Canada to discover my inspirations and passions. Being an organized waitress with experience in restaurants environments. I would say that I'm a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level food service position. I'm entirely ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Barista

The Jade Tea
04.2021 - 11.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Memorized recipes for specialty bubble tea beverages and seasonal offerings.

Waitress

Singapore Hawkers
01.2022 - 07.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Waitress

Pho99
06.2022 - 12.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Team Lead

Chatime Bubble Tea
02.2023 - Current
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Work with the SOP, closing the store and declare the sales at the end of the day.

Education

High School Diploma -

Kings
Vietnam
07.2021

Ontario College Advanced Diploma - Business Administration

George Brown College
Toronto, ON
01.2025

Skills

  • Customer Services Skill
  • Active Learning
  • Passionate about work
  • Team Collaboration
  • POS Transactions
  • Team Lead
  • Training
  • Cash Declaration

Timeline

Team Lead

Chatime Bubble Tea
02.2023 - Current

Waitress

Pho99
06.2022 - 12.2022

Waitress

Singapore Hawkers
01.2022 - 07.2022

Barista

The Jade Tea
04.2021 - 11.2021

High School Diploma -

Kings

Ontario College Advanced Diploma - Business Administration

George Brown College

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Kate Pham