Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Kate Orenstein

Lethbridge,AB

Summary

I am a highly skilled barista with 1.5+ years of experience at multiple coffee shops. I have extensive experience in sales most recently at Cuppers Coffee and Tea, which is a coffee retailer and retail store that also serves drinks. I am exceptional at customer service, earning my management position by setting an example of what exceptional service looks like as well as being able to stay task oriented and constantly be searching for ways to improve work environments, from cleaning tasks to training coworkers and new hires on skills on drink bar.

Overview

7
7
years of professional experience

Work History

Barista Manager

Cuppers Coffee and Tea
Lethbridge, AB
07.2021 - Current
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Supported highest standards of conduct and service to support company reputation.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Arranged merchandise and built eye-catching displays to increase sales.
  • Hosted coffee and tea tastings to showcase seasonal items and boost sales opportunities.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Trained new hires on drink bar. Ensuring they were able to steam milk, pull espresso shots and follow drink recipes to standard.

Front Desk Receptionist

Lifetouch
Lethbridge, AB
09.2020 - 06.2021
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Explained policies and procedures to visitors.

Receptionist/Front Desk

Luum salon
Lethbridge, AB
09.2019 - 07.2020
  • At Luum I worked as the receptionist\front desk. It was my responsibility to represent both Aveda and Luum culture.
  • I scheduled appointments, confirmed future appointments, and was responsible for all phone calls and emails regarding appointments.
  • I was the main sales person for guests who were looking for product.
  • I had full knowledge of all the products we carried and their benefits.
  • I was responsible for cashing out when closing and opening, as well as cleaning the salon and restocking product shelves.
  • After we reopened in May I was responsible for hourly sanitation and ensuring guests were following safety protocols.
  • My training was in person with coworkers and our regional Aveda sales rep, I also did some online training through Aveda resources.

Barista

Jonny Bean Coffee
Lethbridge, AB
12.2018 - 06.2019
  • Barista training at Monogram coffee and completed online milk course
  • I was hired through a government grant so my training was monitored and recorded throughout the 90 days of training and the 90 day follow up
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • I worked with a very small staff team and connected well with the staff and community of regular customers.

Kitchen Assistant

Green Bay Bible Camp
Kelowna, BC
09.2018 - 10.2018
  • My position mainly focused on food prep, dishes and serving.

Sales Associate

Zumiez
Lethbridge, AB
08.2017 - 12.2017
  • My position focused on sales and customer service, along with displays and product knowledge.

Education

High School Diploma -

Catholic Central High School

Skills

  • Employee training
  • Employee management
  • Customer service - Cleaning and sanitizing
  • Espresso machine operations
  • Diverse beverage knowledge
  • Extensive coffee and tea knowledge
  • Interpersonal communication skills - Creative problem solving
  • Time management

References

Stefanie Collins, Manager, Cuppers Coffee and Tea, (403) 380-4555 | cupperscoffee@gmail.com | Tanisha Anderson, Lifetouch, Photography Supervisor, +1 (780) 228-2248 | Rebecca Fehr, Hairstylist, Luum salon, (403) 620-8808 | rebecca@luumsalon.com |

Volunteer Experience

Camp Counselor (Volunteer), Green Bay Bible Camp | July-August 2018/July-August 2019 | Kelowna, BC

Timeline

Barista Manager

Cuppers Coffee and Tea
07.2021 - Current

Front Desk Receptionist

Lifetouch
09.2020 - 06.2021

Receptionist/Front Desk

Luum salon
09.2019 - 07.2020

Barista

Jonny Bean Coffee
12.2018 - 06.2019

Kitchen Assistant

Green Bay Bible Camp
09.2018 - 10.2018

Sales Associate

Zumiez
08.2017 - 12.2017

High School Diploma -

Catholic Central High School

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Kate Orenstein