Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kate Minas

Whistler,BC

Summary

Experienced supervisor with exceptional experience leading teams. Training employees and providing feedback, and adapting to ever changing work environments. Excellent communication skills and practical problem solver.





Overview

13
13
years of professional experience

Work History

Supervisor

Whistlerblackcomb
10.2022 - Current
  • Manage daily operations at our base, ensuring smooth workflow and timely completion of tasks.
  • Facilitate staff training both pre season and on going.
  • Oversee 2 season long programs, coordinate events, and communicate with parents.
  • Handled customer complaints and resolved issues.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Liaise with scheduling team to ensure appropriate staffing for business levels.

Co-Founder

Axis Adventure Camps
06.2020 - Current
  • Manage day to day operations of over 100 kids alongside other managers/supervisors.
  • Staff scheduling of over 35 staff and class groupings based on business levels, time keeping and payroll.
  • Coordinate with HR manager on hiring and record keeping of employees.
  • Manage bookings, guest satisfaction and/or complaints.
  • Plan and facilitate staff training, staff reviews, and safety procedures.
  • Build and update website and bookings page, and camp programs.

Lead Hand- Employee Experience

Whistlerblackcomb
10.2014 - 12.2018
  • Coordinated team tasks to complete projects on time and within budget constraints.
  • Ensured a safe work environment by adhering to safety protocols and conducting regular inspections.
  • Complete final steps of the hiring process- distribute all staff, volunteer, and dependent passes, as well as staff uniforms.
  • Coordinate and document all aspects of uniform and locker processes. Ordering, distributing, repairs, and inventory.
  • Liaise with other EE divisions to ensure service and structure remain consistent for all staff.

Store Manager

Sunglass Hut
08.2011 - 08.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

High School Diploma -

Kotara High
Newcastle, Australia
11.2007

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation

Languages

English
Native or Bilingual

Timeline

Supervisor

Whistlerblackcomb
10.2022 - Current

Co-Founder

Axis Adventure Camps
06.2020 - Current

Lead Hand- Employee Experience

Whistlerblackcomb
10.2014 - 12.2018

Store Manager

Sunglass Hut
08.2011 - 08.2012

High School Diploma -

Kotara High

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Kate Minas