Kate Merhy
Toronto,ON
Summary
Proven to excel in high-pressure environments, I leveraged my multitasking abilities and guest relations expertise at Secret Rooftop by Warwick Hotel to enhance attendee experiences and streamline operations. Adept in sales and fluent in multiple languages, I consistently exceed customer service expectations, fostering significant client loyalty and team efficiency. I am always looking for ways to improve and challenge myself in order to thrive in my new environment as best as I can.
Overview
4
4
years of professional experience
Work History
Event Hostess
Secret Rooftop by Warwick Hotel
04.2024 - 08.2024
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
- Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.
Sales Associate
JD Sport
09.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
New Yorker
03.2023 - 09.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Waitress
Makifornia Restaurant
08.2022 - 12.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Cinema Employee
UGC Cinema
12.2021 - 01.2022
- Managed inventory efficiently, ensuring adequate stock levels of food, beverages, and supplies at all times.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided exceptional customer service to promote positive movie-going experience.
- Assisted guests with ticket purchases and seating arrangements for optimal viewing experiences.
- Ensured compliance with safety regulations by monitoring theater exits, enforcing age restrictions on certain films, and addressing any hazards promptly.
Event Server
Prestige Service Catering
02.2021 - 02.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
Waitress
Wagamama Restaurant
02.2021 - 05.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Restaurant Crew Member
Burger King
03.2020 - 11.2020
- Worked well with teammates and accepted coaching from management team.
- Supported management in training new crew members, leading to improved performance and faster onboarding.
- Took orders, prepared meals, and collected payments.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
Education
Bachelor of Economics - Economics
Saint Louis University
Bruxelles06.2026
High School Diploma -
Athénée Adolphe Max
Bruxelles06.2020
Skills
- Team player attitude
- Effective Time Management
- Sales experience
- Guest Relations
- Foreign language skills
- Multitasking Abilities
- Excellent Communication
- Self-Driven and Motivated
Languages
English
Full Professional
French
Native or Bilingual
Dutch
Professional Working
Additional Information
I am a Belgian citizen with a one-year work permit, looking for a full-time job in Toronto, Canada. I am fluent in French, English, and Dutch, and I have a total of four years of experience in sales and the catering industry ,
I am highly motivated and have a strong work ethic.
Timeline
Event Hostess
Secret Rooftop by Warwick Hotel
04.2024 - 08.2024
Sales Associate
JD Sport
09.2023 - 02.2024
Sales Associate
New Yorker
03.2023 - 09.2023
Waitress
Makifornia Restaurant
08.2022 - 12.2022
Cinema Employee
UGC Cinema
12.2021 - 01.2022
Event Server
Prestige Service Catering
02.2021 - 02.2022
Waitress
Wagamama Restaurant
02.2021 - 05.2021
Restaurant Crew Member
Burger King
03.2020 - 11.2020
Bachelor of Economics - Economics
Saint Louis University
High School Diploma -
Athénée Adolphe Max
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