Kate McKibbon
Niagara,ON
Summary
I am committed to building deep, lasting relationships founded on trust, compassion, and understanding. My mission is to make a meaningful impact—changing lives, even if just one at a time. Through leadership, mentorship, and inspiration, I strive to empower those around me while continuously growing and evolving myself.
Overview
18
18
years of professional experience
Work History
Senior Account Manager
Clariti Cloud Inc
02.2021 - 11.2024
- Established and led Clariti's Account Management department as the sole Senior Account Manager
- Cultivated a highly engaged customer community and developed strategic account plans to drive significant growth within the existing customer base, including a substantial renewal target exceeding $7M USD
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Focused on building strong, long-term relationships and deeply understanding individual customer needs to align them with Clariti's product and service offerings
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Designed and implemented key customer intimacy programs, such as the Clariti Customer Health Score and a comprehensive Account Segmentation model
- Enabled proactive identification of opportunities and challenges, and facilitated targeted engagement strategies to enhance customer satisfaction and retention
- Played a critical role in identifying and leading numerous process improvements, streamlining workflows, and optimizing operational efficiency across the organization
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Streamlined account management processes, improving overall efficiency and productivity.
Senior Account Manager
CentralSquare Technologies
08.2018 - 02.2021
- Surpassed sales targets by becoming a trusted advisor across multiple client levels throughout the Canadian and US customer base, developing and maintaining strong client relationships of over 700 customers
- Effectively assessed and responded to gaps between the current product, customer needs, and competitive offerings
- Implemented strategic growth initiatives, sales enablement strategies to achieve and exceed business KPIs
- Goals included growing my product portfolio while providing sales leadership with forecasting, reporting, and accountability of product revenue, strategic partner relationships, along with a focus on customer service excellence
- Provided extensive support in sales, technical and business areas to key accounts.
- Mentored junior account management professionals to develop skills and increase company revenue.
Client Relations/Senior Account Manager
Aptean
08.2016 - 08.2018
- Senior Account Manager for Aptean for Public Administration and Asset Management solutions
- Responsible for managing all customer accounts within Western Canada and the US
- Focused on providing excellent enterprise solutions to local government
- Goals included fostering relationships with key contacts to help the customer achieve the greatest return on investment and to retain and maximize revenue
- Achieved primarily through Strategic Account Planning and developing a comprehensive road map directly with the customer
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Client Relations Manager
WorkTech Inc
09.2006 - 08.2016
- As the Client Relations Manager, I managed a small team whose responsibility included addressing customer concerns and complaints, managing the support triage and pipeline, ultimately preserving long-term relationships within our client base
- I was also responsible for building long-term relationships with key strategic customers, as well as creating sales plans to generate recurring revenue for both myself and the team to execute
- Maintained comprehensive knowledge of company products and services, allowing for efficient resolution of client issues.
- Negotiated contract renewals with existing clients while identifying opportunities for upselling additional services or products.
- Increased customer retention rates by providing exceptional service and support for all client needs.
- Spearheaded initiatives aimed at enhancing overall customer experience, leading to increased loyalty among existing clientele base.
- Organized quarterly business reviews with key stakeholders among existing clientele base to discuss progress, identify areas for improvement, and strategize future engagements.
Education
Chartered Manager, C.Mgr - Operational Management
Canadian Institute of Management
Barrie, ON06.2020
Certified in Management - Operational Management
Canadian Institute of Management
Barrie06.2011
Business Administration And Management
Niagara College
Welland, ONBusiness Management And Marketing
Mohawk College
Hamilton, ONSkills
- Strong industry knowledge of Public Sector and Technology
- Software as a Service (SaaS)
- Proficiency in Salesforce, Salesloft, MS Office, GSuite, Hubspot, Zoom
- Sales cycle development and processes
- Strategic account planning and needs assessments
- Customer relationship management (CRM)
- Customer Retention and Solution Selling
- Business development, marketing and planning
- Leadership management trained
Achievements
Exceeded Yearly Quotas
- Awarded 'President's Club' for 2017 - 2021
Top Salesperson out of 32
- Won 'Centurian of the Year' award in 2019
Completed Management Designation
- Upgraded professional management designation (CIM) to Chartered Manager (C.Mgr)
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
After Work
- Soccer Mom
- Professional Dog Whisperer
- Live Music Enthusiast
Timeline
Senior Account Manager
Clariti Cloud Inc
02.2021 - 11.2024
Senior Account Manager
CentralSquare Technologies
08.2018 - 02.2021
Client Relations/Senior Account Manager
Aptean
08.2016 - 08.2018
Client Relations Manager
WorkTech Inc
09.2006 - 08.2016
Chartered Manager, C.Mgr - Operational Management
Canadian Institute of Management
Certified in Management - Operational Management
Canadian Institute of Management
Business Administration And Management
Niagara College
Business Management And Marketing
Mohawk College
Similar Profiles
Gayatri DasariGayatri Dasari
Senior Technical Support Analyst at Clariti Cloud IncSenior Technical Support Analyst at Clariti Cloud Inc
RIDDHI PATELRIDDHI PATEL
Senior Technical Analyst (SF Admin) at Clariti Cloud Inc.Senior Technical Analyst (SF Admin) at Clariti Cloud Inc.
BRODY MYERSBRODY MYERS
Implementation Consultant at Clariti SolutionsImplementation Consultant at Clariti Solutions
MORGAN FUNKMORGAN FUNK
Grade 2 0.5 LTO - St. Alfred Catholic Elementary at Niagara Catholic District School BoardGrade 2 0.5 LTO - St. Alfred Catholic Elementary at Niagara Catholic District School Board
Maliki MulindwaMaliki Mulindwa
Construction Labourer at Kk Construction Company LtdConstruction Labourer at Kk Construction Company Ltd