Kate McGill
London,ON
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
21
21
years of professional experience
Work History
Appointment Coordinator
Quorum
01.2022 - Current
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
Customer Service Representative
SYKES
07.2020 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Case Manager - Technical Support
Stream
09.2003 - 09.2008
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided timely technical support, resulting in improved customer satisfaction ratings.
Education
High School Diploma -
Central Elgin Collegiate Institute
St. Thomas, ONNo Degree - Accounting
Fanshawe College of Applied Arts and Technology
London, ONSkills
- Strong Organization
- Client Relationship Building
- Call center experience
- Outbound Calling
- Appointment Scheduling
- Data entry expertise
- Strong Work Ethic
- Teamwork and Collaboration
- Effective Multitasking
- Sales Strategies
- Upselling strategies
- Persuasion techniques
Languages
English
Native or Bilingual
Timeline
Appointment Coordinator
Quorum
01.2022 - Current
Customer Service Representative
SYKES
07.2020 - 01.2022
Case Manager - Technical Support
Stream
09.2003 - 09.2008
High School Diploma -
Central Elgin Collegiate Institute
No Degree - Accounting
Fanshawe College of Applied Arts and Technology
Similar Profiles
Jerrot LainezJerrot Lainez
Appointment Coordinator at QuorumAppointment Coordinator at Quorum
Trina SmithTrina Smith
TEAM LEAD at QuorumTEAM LEAD at Quorum
Kate McGillKate McGill
Administrative Assistant at QuorumAdministrative Assistant at Quorum