Kate Mallette
Langley
Summary
Former University athlete, now experienced hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction through a personable experience. Strong focus on teamwork and adaptability thru my background in team sports for over 10 years. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
Match Eatery & Public House
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Host/Expo/Server/Bar
Glasshouse Winery
03.2022 - 04.2023
- Completion of WSAT Level 1 and have extensive wine knowledge
- Worked effectively in fast-paced environments.
- Educated patrons on proper wine tasting techniques, demonstrating how to fully appreciate different flavors and nuances.
- Maintained cleanliness and organization in the wine service area, ensuring a welcoming environment for guests.
Expo/Server/Bartender
Blank Canvas Catering
04.2022 - 08.2023
- Fine dining and cocktail events such as weddings, galas, and charity events.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Reduced waste through accurate portion control and proper garnish usage in drink preparation.
- Showcased attention to detail in executing client''s vision for events, from custom drink menus to themed bar decorations.
Retail Sales/Customer Service Cashier
Winners
02.2019 - 05.2019
- Cashier experience, and fitting room experience.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Coach
North Vancouver Basketball Academy
09.2019 - 02.2022
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
Coach
EXCEL Basketball
04.2018 - 08.2018
- Streamlined travel arrangements for away games, ensuring efficient logistics and minimizing disruptions to players' routines.
- Fostered positive and inclusive team environment, leading to increased team cohesion and morale.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
Education
Capilano University
North Vancouver, BCUniversity of The Fraser Valley
Abbotsford, BCSkills
- Strong work ethic
- Multitasking proficiency
- Exceptional customer service
- Personable and friendly
- Multiple POS systems knowledge
- Extensive wine knowledge
Languages
French
Limited Working
Certification
- First Aid Certification
- WSET LEVEL 1 completion
- Serving it Right
Timeline
Server/Bartender
Match Eatery & Public House
04.2023 - Current
Expo/Server/Bartender
Blank Canvas Catering
04.2022 - 08.2023
Host/Expo/Server/Bar
Glasshouse Winery
03.2022 - 04.2023
Coach
North Vancouver Basketball Academy
09.2019 - 02.2022
Retail Sales/Customer Service Cashier
Winners
02.2019 - 05.2019
Coach
EXCEL Basketball
04.2018 - 08.2018
- First Aid Certification
- WSET LEVEL 1 completion
- Serving it Right
Capilano University
University of The Fraser Valley
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