Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kate Lyons

Moncton,NB

Summary

Competent Event Manager with proven ability to develop creative, effective and successful event strategies. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Adept at managing all aspects of event planning including project management, continuing education and team leadership.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Event Producer Manager

BeaconLive
09.2018 - Current
  • Communicate with multiple clients to produce credited (CLE, CPE, CME) pre-records, webcasts, on-demand programs, catalogs and more.
  • Create and maintain a process for CLE accreditation.
  • Efficiently use in-house systems (including CE management and webinar delivery) and work with updates and improvement.
  • Maintain extremely organized documentation and data sheets through the use of Microsoft Office products.
  • Exceptional attention to detail to enhance and implement processes using personally built documentation and forms.
  • Effectively lead a team of Project Coordinators to manage successful events and client relationships while maintaining CE knowledge and guidelines.
  • Expertly on-board and manage multiple client relationships via multiple routes of communication.
  • Collaborated with cross-functional teams to ensure accurate reporting and analysis.
  • Content creation including, but not limited to graphics, PowerPoint presentations, flyers, online catalog design.

Owner/Operator

Infinity Clean
05.2015 - 09.2018
  • Created a successful business with full-time clients.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Established strong relationships with suppliers, ensuring consistent delivery of services at competitive prices and high standards.

Executive Review

General Motors Of Canada
09.2014 - 10.2015
  • Excelled in managing expedited client cases of dissatisfaction and unresolved matters by working with multiple parties (dealership and loyal client).
  • Excellent at negotiating and implementing goodwill gestures on behalf of the company.
  • Handle inbound customer service calls to assist with technical, sales and general inquiries including dissatisfied service.
  • Streamlined review processes for increased efficiency and productivity.
  • Collaborated with cross-functional teams to ensure accurate reporting and analysis.

Education

Business Administration

Algonquin College
Ottawa, ON

Skills

    Project Management

    Time Management

    Communication

    Organization

    Microsoft Office

    Leadership

    Continuing Legal Education

    Interpersonal

    Client Retention

    Event Management

Languages

English
Native or Bilingual
French
Limited Working

Certification

Project Coordinator Certificate

Timeline

Event Producer Manager

BeaconLive
09.2018 - Current

Owner/Operator

Infinity Clean
05.2015 - 09.2018

Executive Review

General Motors Of Canada
09.2014 - 10.2015

Business Administration

Algonquin College

Similar Profiles

CREATE PROFILE
Kate Lyons