Kate Lewis
Pointe-Claire,QC
Summary
Driven Operation Supervisor with a proven track record at Voilà Par IGA, excelling in operations management and staff supervision. Enhanced team productivity and reduced labor costs by implementing innovative quality assurance and workflow planning strategies, achieving significant improvements in operational efficiency and customer satisfaction. Skilled in coaching and mentoring, with a focus on achieving results through continuous improvement and strategic planning.
Overview
3
3
years of professional experience
Work History
Operation Supervisor
Voilà Par IGA
03.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Analyzed department metrics and performance and reported findings to management.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Facilitated change management efforts during periods of organizational restructuring or process reengineering projects.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
MLT - Health Care Administration
Anderson College
Toronto, ON11.2017
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Employee Development
- Warehouse Operations
- Logistics Oversight
- Production
- Management
- Compliance Management
- Quality Assurance
- Delegation
- Data Entry
- Goal Setting
- Coaching and Mentoring
- Workflow Planning
Languages
French
Full Professional
English
Professional Working
Timeline
Operation Supervisor
Voilà Par IGA
03.2021 - Current
MLT - Health Care Administration
Anderson College
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