Summary
Overview
Work History
Education
Skills
Languages
Tiktok Influencer
Timeline
Generic

Kate Levy

Barrie,ON

Summary

Adept at elevating customer experiences, I leveraged my expertise in nail art techniques and exceptional customer service at Aplus Nail Spa to significantly grow the client base. My proactive approach in training new technicians and implementing process optimizations enhanced salon operations. Known for meticulous attention to detail and collaborative teamwork, I consistently exceeded client satisfaction and sales targets.

Overview

6
6
years of professional experience

Work History

Nail Technician

Aplus Nail Spa
11.2018 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
  • Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
  • Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
  • Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments.
  • Provided clients with advice and education on best nail care practices.
  • Demonstrated dynamic customer service by responding to customer inquiries.
  • Educated clients on proper use of salon products.
  • Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
  • Executed pedicures and manicures using professional quality products and tools.
  • Administered polishes, creams and cuticle oils.
  • Treated, prepared, and maintained clients' nails on both hands and feet.
  • Grew repeat client base through effective marketing and customer service.
  • Assisted customers in selecting and applying appropriate nail colors.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Followed proper safety and sanitation guidelines while performing nail services.
  • Kept client's nails in great condition and offered advice on maintaining manicures.
  • Collaborated with other members of salon staff to provide amazing client experience.
  • Offered personalized services according to needs and preferences.
  • Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
  • Performed detailed trimming, filing and other nail services.
  • Designed creative nail art designs and patterns.
  • Cleaned and sanitized tools and equipment before each client.
  • Assisted in training new nail technicians, sharing industry knowledge and best practices for exceptional service delivery.
  • Strengthened customer loyalty with outstanding time management, ensuring appointments were completed on schedule without compromising quality.
  • Collaborated effectively with salon staff to create a seamless experience for clients including scheduling appointments and managing waitlists as necessary.
  • Utilized advanced knowledge of skin care treatments to provide targeted hand massages during manicures or foot massages during pedicures for enhanced relaxation experiences.
  • Played an active role in salon marketing initiatives, including social media promotion and participating in local community outreach events to broaden customer reach and brand awareness.
  • Built trust with clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
  • Stayed current on latest trends in the nail industry by attending seminars, trade shows, and networking events regularly.
  • Fostered a welcoming atmosphere by engaging in friendly conversation during appointments, creating lasting connections with customers.
  • Contributed to team sales targets by recommending and promoting appropriate retail products for at-home nail care.
  • Increased client retention through excellent communication skills and personalized nail care recommendations.
  • Enhanced customer satisfaction by providing high-quality manicure and pedicure services.
  • Gained a reputation for consistently delivering exceptional results in nail repair and restoration services for clients with damaged or weakened nails.
  • Showcased artistic talent through customized freehand nail art designs tailored to individual client requests or special occasions.
  • Ensured strict adherence to state board regulations regarding sanitation procedures for tools, equipment, surfaces which contributed to the overall safety profile of the salon environment.
  • Promoted salon''s reputation with creative nail designs that matched clients'' preferences and personal style.
  • Demonstrated proficiency in various nail enhancement techniques such as acrylics, gels, dipping systems, and silk wraps for diverse client needs.
  • Developed professional relationships with clients by addressing concerns and resolving issues promptly.

Server

Sakana House
08.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Sales Associate

GAP INC
07.2021 - 06.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Science - Nursing

Georgian College
Barrie
06.2028

Skills

  • Customer Service
  • Service Promotion
  • Training and coaching
  • Decision-Making
  • Client satisfaction
  • Training and Development
  • Personnel Management
  • Verbal and Written Communications
  • Process Optimization
  • Upselling and Cross Selling
  • Product Sales
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Tiktok Influencer

I started doing tiktok just for fun and many seem to enjoy it as I blew up within 2 weeks creating the account over this summer, so it is now my non-funded hobby

Timeline

Server

Sakana House
08.2023 - 06.2024

Sales Associate

GAP INC
07.2021 - 06.2022

Nail Technician

Aplus Nail Spa
11.2018 - Current

Bachelor of Science - Nursing

Georgian College

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Kate Levy